Our policies

For the environment

Environmental Policy

Drinking Water Quality Policy

Recycled Water Policy

For our customers

Information Privacy Policy

Customer and Community Engagement Policy

Complaints Management Policy

Concealed Leak Policy

Concealed Leak Application Form

Leak at Water Meter Policy

Vulnerable Customer Policy (previously Financial Hardship)

Haemodialysis Allowance Policy

Online Recruitment Privacy Statement

Surveillance Camera Policy 

Customer Account Adjustments   

For businesses

Trade Waste Policy

For our employees

Safety Policy

Anti-Discrimination, Bullying and Harassment Policy