Annual Reports

Our Annual Report details our performance each financial year. It gives us the opportunity to report on our operational, environmental, social, and financial performance against key business objectives as set out in our corporate and operational plans. It also outlines the challenges we have experienced and highlights our achievements.


Annual report - full colour

Annual report - black and white


Annual report


Annual report

Annual Performance Report

Our Annual Performance Report documents our performance against:

  • key performance indicators, including 36 National Performance Reporting indicators and an additional 20 indicators as advised by the Department of Energy and Water Supply,
  • our Customer Service Standards,
  • National Performance Reporting indicators, including those included as key performance indicators above.

2016/17 Annual Performance Report

2015/16 Annual performance report

2014/15 Annual Performance Report