Performance reports

Annual Reports

Our Annual Report details our performance each financial year. It gives us the opportunity to report on our operational, environmental, social, and financial performance against key business objectives as set out in our corporate and operational plans. It also outlines the challenges we have experienced and highlights our achievements.

2015/2016

2014/2015

Annual report

2013/2014

Annual Report
Compliance checklist
Global Reporting Initiative content index

2012/2013

Annual Report
Compliance checklist
Global Reporting Initiative content index

Annual Performance Report

Our Annual Performance Report documents our performance against:

• key performance indicators, including 36 National Performance Reporting indicators and an additional 20 indicators as advised by the Department of Energy and Water Supply,
• our Customer Service Standards,
• National Performance Reporting indicators, including those included as key performance indicators above.

2015/16 Annual performance report

2014/15 Annual Performance Report

Achievements and Challenges Report

The 2010-14 Achievements and Challenges Report is a snapshot of our key achievements and the challenges we have overcome in our four-year history.