Participation Agreement

The Participation Agreement is an agreement between Queensland Urban Utilities and our shareholders on matters relating to the governance and decision-making for the organisation. It is a requirement of the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009.

Water Netserv Plan

Our Water Netserv Plan describes how we provide water and sewerage services to our existing customers and our commitment to provide for future generations. It outlines our proposed infrastructure investment, including how we support property development through our Connections Policy and Charges Schedule.

For more information on the Water Approval Process please refer to Development Services.

Corporate Plan 

Our Corporate Plan outlines our five-year strategic direction, as approved by our shareholders. It includes our priorities to achieve our purpose and vision, and the strategic success measures that will measure our success. It also outlines our financial targets and forecasted financial position for the next five years, as well as our strategic risks.

Customer Charter

Our Customer Charter outlines our customers’ rights and obligations in relation to the water and sewerage services we provide to them.

Customer Service Standard

Our Customer Service Standard outlines the levels of service our customers can expect to receive from us in relation to our service delivery. 

Drinking Water Quality Management Plan

Our 2015/16 Drinking Water Quality Management Plan Report details our performance with respect to drinking water quality and shows how we comply with Australian Drinking Water Guidelines and the requirements of the Water Supply (Safety and Reliability) Act 2008 (Qld).

Warmington Street Paddington Fire Operational Review

The Warmington Street Paddington Fire Operational Review provides an overview of Queensland Urban Utilities' water supply management and operational activities associated with the fire in Paddington on 4 September 2016. The report includes the results of the independent hydrant testing and independent hydraulic modelling of Queensland Urban Utilities' water network.