The Participation Agreement (PDF) is an agreement between Urban Utilities and our shareholders on matters relating to the governance and decision-making for the organisation. It is a requirement of the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009.
Water Netserv Plan
Our Water Netserv Plan describes how we provide water and sewerage services to our existing customers and our commitment to provide for future generations. It outlines our proposed infrastructure investment, including how we support property development through our Connections Policy and Charges Schedule.
Find out more about the Water Approval Process
Utility of the Future - Future Directions
Future Directions (PDF) is a critical analysis of the data we’ve collected in the course of our research, and plots a clear path for our future evolution. But it is also about the people and the discussions, the ideas and aspirations we all share for our future together, as a community, and as an organisation.
It by no means captures every possibility, but as you read, your own ideas will come to the fore and add to the rich image and depth of value we can all share in. The conversation isn’t over. We are eager to hear from you. Please contact us by sending your feedback, thoughts and ideas to firstname.lastname@example.org
Residential Customer Charter
Our Residential Customer Charter (PDF) outlines our customers rights and obligations and the levels of service our residential customers can expect to receive from us in relation to the water and sewerage services we provide to them.
Business Customer Charter
Our Business Customer Charter (PDF) outlines our customers rights and obligations and the levels of service our business customers can expect to receive from us in relation to the water and sewerage services we provide to them.
Drinking Water Quality Management Plan
Our 2017/18 Drinking Water Quality Management Plan Report (PDF)
details our performance with respect to drinking water quality and shows how we comply with Australian Drinking Water Guidelines and the requirements of the Water Supply (Safety and Reliability) Act 2008 (Qld)
Warmington Street Paddington Fire Operational Review
The Warmington Street Paddington Fire Operational Review (PDF) provides an overview of Urban Utilities' water supply management and operational activities associated with the fire in Paddington on 4 September 2016. The report includes the results of the independent hydrant testing and independent hydraulic modelling of Urban Utilities' water network.