If you can’t find what you are looking for or need more specific information (including about your personal information), you can make a formal access application using the Right to Information and Information Privacy Access application form (PDF)
There is no fee for making an Information Privacy access application, (where only the personal information of the applicant is requested); however, a Right to Information access application must be accompanied by the application fee (cheque payable to Urban Utilities). From 1 July 2023, the application fee is $55.75.
Depending on the complexity of your application and the resources required to process your application, additional charges may apply. We will advise you of any additional charges once we have assessed your application.
You can lodge your application by
If you are lodging your application by email please make sure you enter your credit card details on the application form.
Right to Information and Information Privacy Officer
GPO Box 2765
Brisbane QLD 4001
If you are lodging your application by post you can pay by cheque (payable to Urban Utilities) but you do not need to provide your credit card details on this form, our Finance team will be in contact with you on the number provided to arrange payment over the phone.
Level 10, 31 Duncan Street
If you are lodging your application in person, you can pay by cheque, credit card or cash.