We welcome feedback and ideas from all of our followers and endeavour to join the conversation where possible. However, we reserve the right not to reply individually to tweets or posts that we receive.
We monitor all @Replies and Direct messages on Twitter, all private messages, comments, replies and wall posts on our Facebook page and posts and comments on our LinkedIn posts. Where messages relate to a specific customer issue, a response may not be provided via Twitter, Facebook or LinkedIn, but directed to our customer contact channels. Emerging themes or helpful suggestions may be passed on to the relevant people at Urban Utilities. Where common topics and requests exist, we may issue a general notification to all followers.