Your privacy is important to us. When you make contact with us via our social media platforms, Urban Utilities collects your personal information as a distributor-retailer under the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 (Qld) for the purpose of responding to your enquiry or feedback and updating our records. The personal information we collect may also be used to manage and make contact with you about accounts or employment opportunities and to verify your identity in future; to contact you about network faults and emergencies and manage the water and sewerage services we provide; to conduct customer research and marketing and to gather brand and social media insights. Urban Utilities may use and/or disclose your personal information to its employees, agents or contractors for these purposes and other third parties as otherwise required or authorised by law. For more on how we protect the personal information we collect, and to find out how to make a privacy complaint, access our Privacy Policy.
Followers are advised to exercise care and discretion with their communication on social media. To protect your privacy, as well as the privacy of others, please do not include personal information such as names, images of individuals, telephone numbers or email addresses in public posts. Followers are expected to respect the personal privacy of others, but we cannot guarantee that all followers will comply. Where requested, Urban Utilities will remove personal information tweeted or posted by followers.