Urban Utilities has a SRM Portal that our suppliers can access to improve the exchange and update of information related to the management of contracts.

When you enter into a contract with Urban Utilities you will be asked to register on the SRM Portal. Registration is simple. All you need is access to the internet and a business email. We require basic contact and company details.

The SRM Portal is supported on Internet Explorer, Firefox and Chrome. However, a minimum of Internet Explorer (IE) version 9 or higher is required.

After registering, current suppliers will have secure access to the portal site and can view their current contracts, exchange information and communicate directly with their contract management representatives.

If you have any questions or require assistance please email us QUUSupplierTechSupport@urbanutilities.com.au

  1. To begin the registration process, access the SRM Portal here.
  2. Select the Register link to begin the registration process. You will need to provide login details to establish a secure log-in account to the portal.
  3. The login details pertain to an individual or employee within the supplier business that has a valid business email address and is the business representative responsible for managing the contract relationship and contract information with Urban Utilities. This person will be able to view contract details.
  4. To ensure successful registration, all company or business details need to be completed. For example ABN, ACN, company address and contact details must be accurate. Please take care to ensure this information is completed in full.
  5. After completing the various fields in each tab select the Next button to move through the registration steps.
  6. When all requested details have been provided, the person registering will be required to confirm, on behalf of their organisation, agreement to Conditions of Use by clicking the check boxes.
  7. Submit your registration by selecting the Register button.
  8. After completing this process you will receive an email confirmation titled “Thank you for registering for the SRM portal”. This email confirms that your details have been entered into the system. You must click the link in the email to confirm your email address. This will then initiate the request for Open Windows to accept your account request. 
  9. Open Windows will review the registration application and the details provided. After the details are reviewed and approved, you will receive an additional email titled: “Welcome! Your Account Request has been Approved.” Within this email you will see a link to sign-in. This is a unique link containing your receipt number which is required to complete your account registration.
  10. For future visits to the site, you will only need to enter your email address and password into the login screen.
  11. Important note:  Individuals who register on the SRM Portal as business representatives of the supplier may change to different roles or terminate employment. It is important that their access to the SRM Portal be deactivated. It will be important for suppliers to regularly review the validity of their employees’ access to the portal and associated contract information. Any requests for account deactivation can be emailed to us at QUUSupplierTechSupport@urbanutilities.com.au

Download the Supplier Portal User Guide.

The following provides a summary of the content within the portal.

Home screen content

Once registration has been completed and approved, you will be presented with your home screen. Your home screen includes:

  1. My Menu – links to menu options of the Portal.
  2. Public Announcements – announcements for all users of the Portal. Each announcement displays the date and time the announcement was posted.
  3. Login and Name – your login address, company name and logout link.
  4. Communications –send and receive communications.
  5. My Contracts – list of your contracts with Urban Utilities.
  6. Recent Activities – displays your portal activity for the last 30 days. 


The contracts window lists all the contracts you hold with Urban Utilities. From this menu you can search for, and select, a contract. The contract list displays the contract number, title, start date, finish date, contact name and contact email for each contract.

Providing access to contracts

In order for suppliers to be able to see contracts in the Portal, they must be added as an external supplier contact to the contract.

If a supplier is unable to see one of their current contracts and access to the contract is required, liaise with the relevant Contract Manager and they will assign the supplier as a contact to the contract.

Supplier Insurances

From the Supplier Insurance tab you can view the insurance items listed for you, as a supplier.  The Supplier Insurance tab lists the Insurer, policy number, amount insured, insurance type, status, expiry date and commencement date for each policy.

From this tab you can also create a new supplier insurance item.

  1. Select the Create New Supplier Insurance link.
  2. Complete the insurance detail fields, and upload attachments if applicable.
  3. Select the SUBMIT button. You will be prompted to confirm your submission. Select Continue to confirm.
  4. The new insurance item appears in the Insurance List with the status of In Progress.

Managing your account, addresses and contacts

The User Settings screen is where you maintain your account and contact details.

All suppliers are required to ensure all contact information is kept up to date.


The addresses screen usually includes a Billing, Company and Mailing address. You can add a new address by clicking on the Create New Address link or select an existing address from the list to edit it.

When editing an existing address, update your changes as required and click on the Submit button. When editing an existing address you also have access to the Delete button, however an address cannot be deleted if it has been used in a prior communication.


The contacts screen allows you to maintain contact details for employees associated with your organisation that are relevant to your contracts.

You can add a new contact by clicking on the “Create New Contact” link or select an existing contact from the list to edit it. To update the contact, edit the details as appropriate and click on the Submit button. Please note that you are not able to edit email addresses as they are used for logins to the Portal. To delete a contact, click on the Delete button. You are not able to delete contacts that are associated with other objects in the Portal such as Communications and Adjustments.

Change Password

This will allow you to change your account password for the Portal.

Contact Us

The Contact Us screen displays contact details that can be used for general Contracts Portal enquiries. If you have a query that is specific to a contract, you should use the contract contact details.

For technical or registration assistance related to the portal, please contact QUUSupplierTechSupport@urbanutilities.com.au