What’s your favourite part of the job?
I've spent my career following interesting work and water is such an exciting field. It’s essential and that’s not going to change.
Our purpose is to enrich quality of life and one of the things I love about Urban Utilities is you can see the work we do here every day around the community, from people turning on their taps to our larger innovation projects revolutionising the industry.
What’s most important to you as a CEO?
One of the things I have always strived to achieve is an inclusive culture. A big focus for me is having a culture where difference and diversity are valued and where everyone feels able to bring their best self into the workspace every day.
Has your career worked out like you planned?
I never planned to be a CEO. As someone with a background in accounting, if you would have asked me what my career ambition was it was to be a chief financial officer. It wasn’t until a boss of mine said I should be thinking about being a CEO that I really turned my mind to the possibility, and I’m very glad I did.
COVID-19 changed the way a lot of us work, what did you learn from it?
The pandemic was a challenge but, whether it’s bushfire, drought or flood, our organisation has been challenged before. I believe a good thing to come out of COVID-19 was human connection. I love when you’re on a video call with someone and their child comes into the room and you’re introduced to them, or their dog walks into the background and you meet them.
It’s amazing how many people will stop me and talk about my garden or chooks from the background of videos, which we don’t get in the office.
My two daughters are grown up now, but it was also nice to have one of them move back and work from our place. It was nice spending time as a family cooking, feeding the chickens and gardening at home.
What would you say to others thinking about working in water?
The kind of work we do in utilities is changing rapidly especially around the areas of customer experience, science, innovation, digital and engaging with communities to find solutions. There isn’t just one skillset in utilities so there is a lot of opportunity for people from diverse backgrounds.