We're Urban Utilities, one of the largest water distributor-retailers in Australia.

When it comes to delivering water and sewerage services, there’s a lot that goes on behind the scenes – and under the ground.

Our shareholders 

Our shareholders are Brisbane, Ipswich, Lockyer Valley, Scenic Rim, and Somerset councils and we are governed by an independent Board.

Meet our CEO

Those who spend even the smallest amount of time with our CEO Louise Dudley will know she has a real passion for innovation and problem solving (and for her garden and backyard chickens!). Louise got her first taste of the job during one of Queensland’s most challenging times, acting as CEO during the 2011 floodsbefore stepping into the role the following year.

Click below to read an interview with Louise and find out a little more about her life, work and what it’s like being at the helm of one of Australia’s largest water providers.

Louise DudleyWhat’s your favourite part of the job?

I've spent my career following interesting work and water is such an exciting field. It’s essential and that’s not going to change. Our purpose is to enrich quality of life and one of the things I love about Urban Utilities is you can see the work we do here every day around the community, from people turning on their taps to our larger innovation projects revolutionising the industry.

What’s most important to you as a CEO?

One of the things I have always strived to achieve is an inclusive culture. A big focus for me is having a culture where difference and diversity are valued and where everyone feels able to bring their best self into the workspace every day.

Has your career worked out like you planned?

I never planned to be a CEO. As someone with a background in accounting, if you would have asked me what my career ambition was it was to be a chief financial officer. It wasn’t until a boss of mine said I should be thinking about being a CEO that I really turned my mind to the possibility, and I’m very glad I did.

COVID-19 changed the way a lot of us work, what did you learn from it?

The pandemic was a challenge but, whether it’s bushfire, drought or flood, our organisation has been challenged before. I believe a good thing to come out of COVID-19 was human connection. I love when you’re on a video call with someone and their child comes into the room and you’re introduced to them, or their dog walks into the background and you meet them.

It’s amazing how many people will stop me and talk about my garden or chooks from the background of videos, which we don’t get in the office.

My two daughters are grown up now, but it was also nice to have one of them move back and work from our place. It was nice spending time as a family cooking, feeding the chickens and gardening at home.

What would you say to others thinking about working in water? 

The kind of work we do in utilities is changing rapidly especially around the areas of customer experience, science, innovation, digital and engaging with communities to find solutions. There isn’t just one skillset in utilities so there is a lot of opportunity for people from diverse backgrounds.

 

Our commitments

We love our local waterways and Moreton Bay and understand our part in protecting them. By safely removing and treating our community’s wastewater, we safeguard these natural habitats and the wildlife that live in them.

Did you know?
  • We treat around 130 Olympic swimming pools of wastewater every day – turning it into clean water that’s safe to return to the environment, or turning it into useful resources such as fertiliser, energy and recycled water.
  • We have planted more than 25,000 trees across our service region since we were formed, and most recently planted 1,600 native trees at the Helidon Sewage Treatment Plant to reduce discharges into the environment and help sustain the local koala population. Read more.
Find out more about how we're turning waste into resources.

We employ more than 1,100 people and supply drinking water, recycled water and sewerage services across Brisbane, Ipswich, Lockyer Valley, Scenic Rim and Somerset. 

Over the next ten years*, we’re investing $3.8 billion in infrastructure to support water, wastewater and recycled water across our entire region.

Did you know?
  • Our Contact Centres are based within our service region, providing dozens of local jobs.
  • We bridge the gap between school and employment through our industry placements and offer students insight into the water industry and future employment opportunities.
  • Our capital investment program is an economic stimulus in our local communities by supporting jobs and growth.

Find out more about our Network Upgrades.

*2020/21 - 2029/30

Being part of our community is central to our organisation’s purpose – Enriching quality of life. We are proud to work alongside our community in many ways.

Did you know?
  • We support a range of community organisations each year as part of our sponsorship program.
  • We were the inaugural sponsors of the Tangalooma EcoMarines in 2014; an award-winning environmental education program inspiring young people on a mission to protect Moreton Bay and reduce plastic in local waterways.
  • Since 2016 we’ve been sponsoring Orange Sky Laundry, which connects people experiencing homelessness with a regular laundry and shower service.

We work closely with Seqwater and other water service providers in South East Queensland to ensure our region is well prepared in our climate of extremes.

Did you know?

Check out our water sustainability tips for homes and businesses or find out more about our education program.

Our Innovation Program delivers operational efficiencies, improved safety practices and enhanced customer and environmental outcomes.

Through our Research and Development Program, we identify areas for future investment, conduct pilots and trials and work with industry and research partners to explore new ways to operate to benefit our customers and the wider community.

Did you know?
  • We’re currently collaborating with 24 local, national and global organisations and universities on research projects.
  • One of the projects is a large-scale trial of a bacteria called Anammox, which will reduce the amount of electricity and chemicals used in the sewage treatment process.

Find out more about innovation at Urban Utilities.

The water industry in South East Queensland

On 1 January 2013, the environment in which Urban Utilities operates was reformed under the South East Queensland Water (Restructuring) and Other Legislation Amendment Act 2012. The reform saw three South East Queensland bulk water entities (Seqwater, LinkWater and the SEQ Water Grid Manager) amalgamated into one bulk water supplier, Seqwater. It also abolished the Queensland Water Commission.