Our purpose

Enrich quality of life.

Our vision

We play a valued role in enhancing the liveability of our communities.

Our strategic statement

Our strategic direction is underpinned by our commitment to customer-centricity; every decision we make is considered through the lens of the customer. As we build on our solid foundations and our constructive culture, we will pursue growth through the development of partnerships that deliver environmental, economic and social benefits. These outcomes will be valued by our customers, communities and shareholders, and enhance the health, affordability and amenity of our region.

Our strategic goals

Our strategic goals outline where we will focus our efforts to achieve our vision and purpose.

Constructive Culture
Our constructive culture is aligned to our purpose and is the foundation of our service to customers and communities.
Foundational Success
We have the right foundations and smarter ways of working to deliver predicative and proactive services to our customers and agile and efficient work processes for our people.
Environmental Leadership
We protect, rehabilitate and enhance our environment for our customers and communities by delivering healthy waterways, secure drinking water and resilient communities.
Social and Economic Value
We partner and innovate to deliver high-value economic, social and customer outcomes.

Our values

Our values are the essence of our identity. They guide the way we approach our work and the way we work together.

Our values include:


Activate, collaborate, accelerate


See it, own it, solve it

Customers and Community

Listen, understand, respond


Everyone, everywhere, every day

Deliver value

Define it, create it, deliver it


Initiate, create, inspire