Simpler Pricing starts soon

Later this year, we’ll be making important changes to how we charge customers for water and sewerage services as part of our Simpler Pricing initiative.

From Friday 1 October 2021, we’ll be streamlining and simplifying our tariffs so they’re:

  • more equitable, 
  • applied consistently across our service regions,
  • simpler to understand, and
  • more aligned to customer needs.

Simpler Pricing will primarily apply to Non-residential or Business customers and will see us join many other major local, interstate and international water utilities by ensuring our tariffs better reflect a user pays approach.

What is User Pays?

User pays is a sustainable, globally recognised resource pricing approach where customers who use or benefit more from water and sewerage services pay more than customers who use or benefit less.

As custodians of a precious natural resource, we believe it’s the best way to charge for essential services.

Why change?

We inherited five different pricing and tariff structures from five different local councils. Simpler Pricing will ensure tariffs are applied consistently across council regions. We’ll also be streamlining our total number of tariffs from more than 400 to less than 100, making them simpler to understand and allowing us to serve you more efficiently.

What are the changes? 

Some of the key changes for non-residential customers are outlined in the table below.

CURRENT STATE (NOW)

GENERAL

Brisbane, Ipswich, Somerset (Esk) & Somerset (Kilcoy)
  • Charges apply on a per account basis.
  • Billed per day, in arrears. 
Scenic Rim & Lockyer Valley
  • Charges apply on a per lot basis.
  • Billed per day, in arrears. 

WATER USAGE

All regions
  • A variable charge based on how much water your property uses between water meter reads.
  • Calculated on a per kilolitre (1kL = 1,000L) basis.
  • Water usage charges are tiered, so the more you use, the more you pay.
  • Tier 1 charges apply to water used up to 74kL per quarter and Tier 2 charges apply to water used over 74kL per quarter.

STATE BULK WATER CHARGE

All regions
  • Set and controlled by the State Government.
  • We pass this charge directly through to customers on their bills without and mark up. 

WATER SERVICES

Brisbane, Lockyer Valley, Somerset (Esk) & Somerset (Kilcoy)
  • A fixed charge that contributes to building new infrastructure and operating and maintaining our water network in your region.

Ipswich & Scenic Rim
  • A fixed charge based on the size and number of water meters servicing your property 

SEWERAGE SERVICES

Brisbane
  • A fixed charge based on the number of pedestals (toilet, urinal, bedpan sanitiser, slop sink, etc) servicing your property.
  • Charges are tiered so different prices apply for 2-8, 9-12 and 13+ pedestals.
Ipswich, Scenic Rim, Lockyer Valley & Somerset (Kilcoy)
  • A fixed charge based on the number of pedestals (toilet, urinal, bedpan sanitiser, slop sink, etc.) servicing your property.
Somerset (Esk) 
  •  A fixed charge for the first pedestal (toilet, urinal, bedpan sanitiser, slop sink, etc.) servicing your property and an additional charge for each pedestal thereafter based on property type and use case.

SIMPLER PRICING (FROM 1 OCT 21)

GENERAL

All regions
  • Charges apply on a per dwelling/unit basis.
  • Billed per day, in arrears.

WATER USAGE

All regions
  • No change

STATE BULK WATER CHARGE

All regions
  • No change

WATER SERVICES

All regions
  • A fixed charge based on the size and number of water meters servicing your property.

SEWERAGE SERVICES

All regions
  • A fixed charge based on the connection size of the water meter/s servicing your property multiplied by a Discharge Factor percentage.
  • Discharge Factors are determined by your Land Use Code and differ across property types and industries.
  • Land Use Codes indicate the predominant use for which a property is utilised or adapted to be utilised by virtue of its structure, fixtures and fittings.

SEWAGE DISPOSAL

All regions
  • new charge to replace pedestal charges and some Trade Waste charges.
  • As there's typically no meter a a property to measure sewage volume, Sewage Disposal charges will be calculated based on your Water Usage multiplied by your Discharge Factor percentage. 


What you need to do now

For the past few months, we’ve been proactively contacting the customers likely to be most affected by the changes to offer support and assistance, and to explore ways they may be able to save water and money at their properties.

You don’t need to do anything if you haven’t heard from us.

We’ll automatically transition you to Simpler Pricing from Friday 1 October onwards.

We're here to help

Simpler Pricing is about making our tariffs more consistent, equitable and aligned to customer needs, but as always, we’re here to help if you have any further queries.

Our dedicated Simpler Pricing Customer Help team is available 8:30am-4pm weekdays via simplerpricing@urbanutilities.com.au or call 1300 220 343.