Water service charge - applies to properties connected to our water network of pipes, pumps and reservoirs and helps pay for new infrastructure, operating and maintaining the water network and the fire-fighting capacity the network provides.
For non-residential customers, water service charges are based on the size and number of the water meters supplying a property.
Urban Utilities sets a daily price each financial year for minimum sized water meters (20-25mm) and applies a multiplier, or Combined Flow Capacity Factor (CFCF), to larger meters.
As displayed on your bill, the calculation of the Water Service charge is as follows:
CFCF x Daily Price x Days Charged = Water Service charge
Sewerage service charge - applies to properties connected to our sewers and helps to pay for the maintenance and operation of the infrastructure needed to collect, transport and treat the sewage from your business safely and sustainably.
For non-residential customers, sewerage service charges are based on the size and number of the water meters supplying a property multiplied by a Discharge Factor (DF) percentage.
Once again, Urban Utilities sets a daily price each financial year for minimum sized water meters (20-25mm) and applies a multiplier, or Combined Flow Capacity Factor (CFCF), to larger meters.
Customers with larger (and/or multiple) water connections typically discharge more sewage to our network and use more of our sewage treatment and transport capacity.
As displayed on your bill, the calculation of the Sewerage Service charge is as follows:
CFCF x Daily Price x Days Charged x DF = Sewerage Service charge