As the COVID-19 situation develops we know, for some, the concern will be how you’re going to pay your bills. We understand difficult times put people under unexpected financial pressure, but please know we’re here to help. We have a range of assistance options, including payment extensions and flexible payment plans. So, if you’re experiencing difficulty in paying your bills, please don’t worry – just get in touch with us to discuss your circumstances.
While we have contingencies in place, we do anticipate our regular customer service levels may be affected at times and you may experience longer than usual wait times due to an increase in calls on our General Enquiries line 13 26 57 (8am-6pm weekdays). We thank you for your patience during this period and encourage you to make use of our online services where possible.
We’re available at urbanutilities.com.au, via webchat, Facebook or Twitter (7am-7pm weekdays).
For Faults and Emergencies call 13 23 64 (24/7).