Set up, amend or cancel your Direct Debt with MyAccount

The easiest way to set up or amend your Direct Debit details is by signing up to MyAccount.

Setup Direct Debit

Pay now

Pay securely by credit or debit card via BPoint^

Water and sewerage accounts: Pay my bill
Other accounts: Pay for sundries

Pay automatically

Set up Direct Debit using your bank account so you’ll never miss a payment again*.


Set up or amend your Direct Debit with MyAccount

Get a copy of your bill

Log in or Register for MyAccount to view your last 5 years of bills.

Be aware of scams

The ACCC’s SCAMwatch advises people to always be on the lookout for bill scams and never to send money to someone you don’t know or trust. If you believe you’ve been scammed, you should immediately report the matter to the police and get in touch with your financial institution.

Other payment methods

Contact your bank or financial institution to make this payment from your cheque, savings, credit card, debit or transaction account.

With BPAY View, you can view and pay your bill using internet banking. Find out more at

Call 1300 123 141 to pay your account using your MasterCard or Visa card.
Pay in person at Australia Post with cash, cheque, money order, debit card or at any branch of the Commonwealth Bank with cash or cheque.
Tear off the payment slip on your bill and return it with your cheque payment to Urban Utilities PO Box 963, Parramatta, NSW 2124.

*Direct Debit

  • If you have an overdue amount on your account, this will be taken within 14 days of the Direct Debit application being submitted. The current charges will then be taken on the bill’s due date.
  • You must be the property owner or an authorised party to set up and/or cancel a Direct Debit arrangement on an account.
  • Direct Debit from a credit card is not yet available.
  • Please refer to the Payment options FAQ page.

^Paying online

  • Payments made through this service will incur a 0.51% credit card surcharge.
  • For security purposes, credit card payments can only be made using the latest browsers: Internet explorer v11 and above, Chrome v33 and above, Firefox v34 and above, Safari v8 and above. To check your browser version and download the latest version if required visit
  • Payments can take 2-3 business days to appear on your Urban Utilities account.
Payment options FAQs

Have more questions around Direct Debit and BPay? View out Payment options FAQs page.