Not a business customer? See our residential prices and charges for 2020-21

Urban Utilities froze its water and sewerage prices for six months in recognition of the financial impact of COVID-19 on many residents and businesses. This is separate to the State Bulk Water Charge which is set and controlled by the Queensland Government. The prices below apply from 1 January - 30 June 2021. 

How is my bill calculated?

The charges on your bill can look complex and be difficult to understand. For an explanation about the standard items that make up your bill and how these are calculated to get your total amount, click here.

Water services

Urban Utilities water service charge

Per day1

This is a fixed charge that contributes to the cost of transporting and testing the water as well as the maintenance of the distribution network that delivers water to your property.



Water service charge
$0.637
Tiered consumption charges

Per kilolitre

Tier 1 consumption (up to 74kL per quarter2

Tier 2 consumption (in excess of 74kL per quarter2)

 

$0.818 

$1.709

Water consumption is charged per kilolitre (1kL = 1,000 litres) and is based on your water meter reading.

State Government bulk water

Per kilolitre

This charge covers the cost incurred by Urban Utilities of buying treated water from the Queensland Government. It is applied based on how much water you use.

$3.122
Sewerage services
Urban Utilities sewerage service charge
Per day3
This is a fixed charge that contributes to the maintenance and operation of infrastructure to collect, treat and dispose of sewage from your property.

Sewerage services

$1.589 
Pedestal charges group 1

Per day3

Multi-residential properties*, non-Community Title Schemes

2 - 8 pedestals (per pedestal)

9 - 12 pedestals (per pedestal)

In excess of 12 pedestals (per pedestal)

$1.412

$1.626

$1.915

Pedestal charges groups 2 and 3

Per day3

Retirement villages, hospitals, schools, kindergartens, community protection centres, churches, welfare homes (excluding land used for the purpose of universities or tertiary education) not-for-profit sporting and community organisations (excluding land used for a commercial purpose).

2 – 8 pedestals (per pedestal) 

9 – 12 pedestals (per pedestal)

In excess of 12 pedestals (per pedestal)

$0.710

$0.860

$1.035

Pedestal charges group 4

Per dayr3

General

2 – 8 pedestals (per pedestal)

9 – 12 pedestals (per pedestal)

In excess of 12 pedestals (per pedestal)

$1.553

$1.860

$2.302

 

Pedestal charges major sporting stadium

Per day3

Major sporting stadium
Charge per pedestal
$1.553
Vacant land charges4

The water services charge, tiered consumption charges, State Government Bulk Water Charge and sewerage service charge apply as per the business rates detailed above.

Trade Waste
Visit Trade waste charges 2020-21

* For properties rated as multi-residential, one sewerage service charge is applied per dwelling on the property (assuming one pedestal per dwelling unless Urban Utilities is notified of the actual number of pedestals per dwelling).

1. Per connection

2. Based on a 90 day meter reading period. Quarterly thresholds will vary based on the number of days in a meter reading period.

3. A charge for each pedestal (per toilet and/or per urinal flushing unit) on the property, if you have more than one, the first pedestal is included in the service charge.

4. Vacant land is land that does not contain buildings or structures and cannot be used for human habitation or occupation. It does not apply to land that is used for outdoor storage, assembly areas or rural activities such as cultivation or grazing.

 

Water services
Urban Utilities water service charge (25mm or less)
Per day1
This is a fixed charge that contributes to the cost of transporting and testing the water as well as the maintenance of the distribution network that delivers water to your property. $0.883
Water service charge (based on connection size)

Per quarter

26-32mm

$2.262

33-40mm $3.534
41-50mm $5.521
51-80mm $14.134
81-100mm $22.085 
101-150mm $49.691 
151-250mm $88.340 
Greater than 250mm $111.805 
Tiered consumption charges

Per kilolitre

Tier 1 consumption (up to 74kL per quarter2)

Tier 2 consumption (in excess of 74kL per quarter2)

$0.933

$1.980

Water consumption is charged per kilolitre (1kL = 1,000 litres) and is based on your water meter reading

State Government bulk water

Per kilolitre

This charge covers the cost incurred by Urban Utilities of buying treated water from the Queensland Government. It is applied based on how much water you use.

$3.122

Sewerage services
Sewerage service charge (per pedestal)
Per day3, 4
This is a fixed charge that contributes to the maintenance and operation of infrastructure to collect, treat and dispose of sewage from your property.
$1.742
Vacant land

Water service charge (not connected)

Per day

$0.883
Sewerage service charge

Per day


$1.742

Water service charge, tiered consumption charges and the State Government bulk water charge for vacant land properties, connected to the water supply, apply as per the business rates detailed above.

Trade Waste
Visit Trade waste charges 2020-2021
  1. Per connection.
  2. Based on a 90 day meter reading period. Quarterly thresholds will vary based on the number of days in a meter reading period.
  3. A charge for each pedestal (per toilet and/or per urinal flushing unit) on the property.
  4. For properties rated as multi-residential, one sewerage service charge is applied per dwelling on the property (assuming one pedestal per dwelling unless Urban Utilities is notified of the actual number of pedestals per dwelling).
Water services
Tiered consumption charges

Per kilolitre

 Tier 1 consumption (up to 822 litres per day)

$0.722

 
 

Tier 2 consumption (in excess of 822 litres per day)

$1.582

 
Water consumption is charged per kilolitre (1kL = 1,000 litres) and is based on your water meter reading.

State Government bulk water

Per kilolitre

This charge covers the cost incurred by Urban Utilities of buying treated water from the Queensland Government. It is applied based on how much water you use.

$3.122


Water service charge
Urban Utilities water service charge

Per day

Fixed annual charges, billed at a daily rate for the number of days in the meter reading period. This charge helps pay for water services including the installation, maintenance and upgrade of infrastructure used to treat and transport clean drinking water to your property. This charge also applies to vacant land.

$0.883


The tiered consumption charges and the State Government bulk water charge for vacant land are applied as per rates detailed above.


Sewerage services
Urban Utilities sewerage service charge.
Per day
Fixed annual charges, billed at a daily rate for the number of days in the meter reading period. This charge contributes to the maintenance and operation of infrastructure to collect, treat and dispose of sewage from your property.
 

1st pedestal

$1.4601

Additional pedestals

$1.147


Vacant land charges

Per day

Sewerage service charge per lot

$0.881

The tiered consumption charges and the State Government bulk water charge for vacant land are applied as per the business rates detailed above.


1. For properties rated as multi-residential, one sewerage service charge is applied per dwelling on the property (assuming one pedestal per dwelling unless Urban Utilities is notified of the actual number of pedestals per dwelling).

Preston Area 

The charges for water for properties in the Preston area will be determined by and advised by Toowoomba Regional Council. Charges are levied on properties in the Preston area, which are connected, or intending to connect to the water main provided by Toowoomba Regional Council.

Water services

Water service charge (25mm or less)

Per day1

This is a fixed charge that contributes to the cost of transporting and testing the water as well as the maintenance of the distribution network that delivers water to your property.

$0.883

Tiered consumption charges

Per kilolitre

Tier 1 consumption (up to 74kL per quarter1)

$0.933

Tier 2 consumption 1 Jan - 30 June 2021 (in excess of 74kL per quarter1)

$1.582

State Government bulk water

Per kilolitre

This charge covers the cost incurred by Urban Utilities of buying treated water from the Queensland Government. It is applied based on how much water you use.

$3.122


Sewerage services
Sewerage service charge (1st pedestal)
Per day
This is a fixed charge that contributes to the maintenance and operation of infrastructure to collect, treat and dispose of sewage from your property. 

$1.648

Sewerage additional pedestals

Per day2,3

Per pedestal

$1.135


Other water service charges3

Water connect size

Flow capacity factor2

Per day

32mm

2.5600

$2.262

40mm

4.0000

$3.534

50mm

6.2500

$5.521

65mm

12.0193

$9.331

80mm

16.0000

$14.134

100mm

25.0000

$22.085

150mm

56.2500

$49.691

200mm

100.0000

$88.340

Vacant land charges

The water service charge, tiered consumption charge and the State Government bulk water charge also apply to business vacant land.

Water service charge

Per day4

Per lot

$0.883

Sewerage service charge

Per day5

Per lot

$1.042
  1. Per connection.
  2. A charge for each pedestal (per toilet and/or per urinal flushing unit) on the property, if you have more than one, the first pedestal is included in the access charge.
  3. For properties rated as multi-residential, one sewerage service charge is applied per dwelling on the property (assuming one pedestal per dwelling unless Urban Utilities is notified of the actual number of pedestals per dwelling).

  4. The water service charge is based on the diameter of the water meter connection and is determined by a flow capacity factor.
  5. Lot or ‘allotment’ refers to either a tenement or vacant land.
Water services

Urban Utilities water service charge

Per day
Fixed annual charges, billed at a daily rate for the number of days in the meter reading period. This charge helps pay for water services including the installation, maintenance and upgrade of infrastructure used to treat and transport clean drinking water to your property. This charge also applies to vacant land.

$0.883

Tiered consumption charges

Per kilolitre

Tier 1 consumption (up to 822 litres per day)

Tier 2 consumption (in excess of 822 litres per day)

$0.722

$1.299

 Water consumption is charged per kilolitre (1kL = 1,000 litres) and is based on your water meter reading.
State Government bulk water

Per kilolitre

This charge covers the cost incurred by Urban Utilities of buying treated water from the Queensland Government. It is applied based on how much water you use.

$3.122

Sewerage services (Kilcoy)

Sewerage service charge (other non-residential premises)

Per day

A charge per pedestal for ongoing connection to Urban Utilities’ network, which contributes to the maintenance and operation of infrastructure to collect, treat and dispose of sewage from your property.

 

 Sewerage service charge (other non-residential premises)

$1.3671


Vacant land (Kilcoy)

The above water service charge, tiered consumption charges and the State Government bulk water charges also apply to business vacant land.

Sewerage service charge (per lot)

$1.336


Sewerage services (Esk)
 

Sewerage service charge

Per day
A charge for the first pedestal. This is a fixed charge that contributes to the maintenance and operation of infrastructure to collect, treat and dispose of sewage from your property.
$1.689 

Other sewerage service charges - 1st pedestal

Per day

Base charge

$1.689
Building used exclusively for public worship
68% of base charge
Hall on land attracting a General Rate
50% of base charge
Hall (excluding land attracting a General Rate) 68% of base charge
Kindergarten school
68% of base charge
Government premises (excluding Toogoolawah High School)   
105% of base charge
General non-residential
100% of base charge

Charge for each additional pedestal, urinal and slop sink

Per quarter

Building used exclusively for public worship

5% of base charge
Hall
5% of base charge
Kindergarten school
5% of base charge
Premises where toilet facilities are made available for employees
12% of base charge

Charge for pedestal where toilet facilities are made available for customer use

Per quarter

Hotel or motel

38% of base charge
Nursing home
38% of base charge
Caravan park facility provided for the ordinary travelling public
12% of base charge
Government premises (excluding Toogoolawah High School)
105% of base charge
Other premises
19% of base charge
Racecourse and showgrounds – single charge for all additional pedestals
5% of base charge
Public convenience
50% of base charge
Allotment to which Urban Utilities is prepared to provide a sewerage service, but which is not supplied with a sewerage service and on which a dwelling or other building is constructed - per allotment
50% of base charge

Vacant land (Esk)

The above water service charge, tiered consumption charges and the State Government bulk water charge also apply to business vacant land.

Sewerage service charge

Per quarter

Per lot

50% of base charge

 

1. For properties rated as multi-residential, one sewerage service charge is applied per dwelling on the property (assuming one pedestal per dwelling unless Urban Utilities is notified of the actual number of pedestals per dwelling).