As part of Simpler Pricing, we have removed the Multi-Residential account classification.
On Friday 1 October 2021, all ex-Multi-Residential accounts were reclassified as either Residential or Non-Residential accounts based on their predominant use.
Accounts reclassified as Residential will be billed as per our Residential tariffs, whereby fixed service charges apply on a per dwelling basis.
Accounts reclassified as Non-Residential will be billed as per our new, simpler Non-Residential tariffs, whereby fixed service charges apply on a meter-size basis.
THE OLD WAY
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- Multi-residential exists as an account classification for charging purposes.
- Multi-residential properties are billed as non-residential regardless of their predominant use.
- Each quarter, we issue the property owner a single bill for the entire property
- Charges apply on a per account basis in Brisbane, Somerset and Ipswich, while charges apply on a per lot basis in Scenic Rim and Lockyer Valley.
- On occasion, a property owner may choose to install individual water meters for each dwelling/unit to allow water usage charges to be passed on to tenants in line with their individual Rental Tenancy Agreements. Urban Utilities has no visibility of these arrangements.
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THE NEW, SIMPLER WAY (RESIDENTIAL)
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- Multi-residential is discontinued as an account classification.
- Each quarter, we issue the property owner a single bill for the entire property.
- As per our residential tariff structure, charges now apply on a per unit/dwelling basis in all regions. For example, a residential property with five units/dwellings will now incur five services charges.
- As a result, a property owner will likely experience an increase in services charges but a decrease in usage charges.
- On occasion, a property owner may choose to install individual water meters for each dwelling/unit to allow water usage charges to be passed on to tenants in line with their individual Rental Tenancy Agreements. Urban Utilities has no visibility of these arrangements.
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THE NEW, SIMPLER WAY (NON-RESIDENTIAL)
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- Multi-residential is discontinued as an account classification.
- As per our new, simpler non-residential tariff structure, charges now apply as per the table above.
- As a result, most account holders will experience bill decrease, however a small number may experience a bill increase.
- On occasion, a property owner may choose to install individual water meters for each dwelling/unit to allow water usage charges to be passed on to tenants in line with their individual Rental Tenancy Agreements. Urban Utilities has no visibility of these arrangements.
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Most ex-Multi-Residential accounts were reclassified as either Residential or Non-Residential on
Friday 1 October 2021, however, there was a small number of accounts where it was difficult to determine
predominant use. We’ll continue to work with them to determine an appropriate classification.
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