As a result of our Simpler Pricing changes, your Oct-Dec 2021 bill contains:

  • Charges incurred up to Friday 1 October 2021 under our old tariffs.
  • Charges incurred from Friday 1 October 2021 under our new, simpler tariffs, including a new Sewage Disposal charge.
  • Some important new account information like your Combined Flow Capacity Factor and Discharge Factor to help you calculate your total due.

Yes, the back page is a little busier than usual, but your next bill in Jan-Mar 2022 will be much simpler to understand and much easier on the eye.

Simpler Pricing is an initiative to streamline and simplify our tariffs and was introduced on Friday 1 October 2021 along with our FY22 prices.

Simpler Pricing means our tariffs are:

  • more equitable,
  • applied consistently across our service area, and
  • aligned to user pays principles.

User pays is a sustainable, globally recognised resource pricing approach where customers who use or benefit more from water and sewerage services pay more than customers who use or benefit less.

As custodians of a precious natural resource, we believe it’s the best way to charge for essential services.

When Urban Utilities was formed in 2010, we inherited five different tariff suites from our five different shareholder councils.

Simpler Pricing has reduced our total number of tariffs from more than 400 to less than 100, allowing us to:

  • apply tariffs consistently and equitably across regions, and
  • serve customers more efficiently and effectively.

Simpler Pricing was introduced on Friday 1 October 2021 along with our FY22 prices.

Some of the key Simpler Pricing changes are listed below.

  • Consistent meter-size based Water and Sewerage Services charges across our service area.
  • A new Sewage Disposal charge to replace pedestal charges and some Trade Waste charges.
  • Consistent, streamlined Trade Waste charges across our service area.
  • Consistent, streamlined application of Vacant Land and Community Title Scheme charges across our service area.
  • Removal of the Multi-Residential customer classification.

Simpler Pricing changes the way some charges are calculated and what many non-residential customers pay for on their bills.

Simpler Pricing primarily applies to Non-Residential customers and may mean higher bills for some - typically who use a lot of water in their operations or those with large or multiple meters who benefit from increased flow rate, capacity and pressure.

We’ve been proactively working with many of these customers for the past year, exploring ways to reduce their impacts and offering support and assistance.

If you’re experiencing difficulty paying your bills, we’re here to help.

Please contact our dedicated Simpler Pricing Customer Help team 8.30am-4pm weekdays via simplerpricing@urbanutilities.com.au or 1300 220 434.

We can explore ways for you to save water and money around your business and discuss payment extensions and arrangements suited to your needs.

From Friday 1 October 2021, all Non-Residential customers in all service regions incur Sewerage Services charges based on the connection size of the water meter/s servicing their property multiplied by a Discharge Factor percentage.

For more information on our FY22 prices and charges, please visit our pricing page.

From Friday 1 October 2021, all Non-Residential customers in all service areas incur Water Services charges based on the size and number of water meters servicing their property.

For more information on our FY22 prices and charges, please visit our pricing page.

A new charge, Sewage Disposal was introduced on Friday 1 October 2021 to replace pedestal charges and some Trade Waste charges.

As there’s generally no meter at a property to measure sewage discharge, non-residential customers in all regions incur Sewage Disposal charges based on their Water Usage multiplied by a Discharge Factor percentage.

Sewage Disposal charges help pay for the collection, transport and treatment costs associated with below Domestic Strength sewage.

Trade Waste charges apply to above Domestic Strength sewage.

For more information on our FY22 prices and charges, please visit our pricing page.

No, we have no plans to introduce a Sewage Disposal charge for residential customers.

A tariff, in simple terms, is the amount charged for a service – in our case, the provision of water and sewerage services.

Connection size, simply put, refers to the diameter of the water meter connecting your private plumbing to our water network pipe.

A customer with a larger connection can draw more water more quickly from our network, benefitting from increased flow rate, flow capacity and pressure.

A Discharge Factor is a percentage value identifying the proportion of water used at a property that is considered to be discharged back to the sewer network. 

 

Discharge Factor percentages are predominantly determined by Land Use Code and differ across property types and industries.

 

A hairdresser, for example, returns most of the water used on site to the sewerage network and is likely to have a higher discharge factor than say a nursery, which mostly uses water for irrigation.

Yes. Although standard Discharge Factors generally provide an appropriate estimate of the water use and disposal characteristics at a property, specific activities can influence the true Discharge Factor and justify a review process - e.g. relatively high rates of irrigation, feedwater to cooling towers or significant water retained in products.

To request a review of your Discharge Factor, please contact our dedicated Simpler Pricing Customer Help team 8:30am-4pm weekdays via simplerpricing@urbanutilities.com.au or call 1300 220 343.

 

Land Use Codes are based on property records, site inspections and account assessments and indicate the predominant use for which a property is utilised or adapted to be utilised by virtue of its structure, fixtures and fittings.

Please contact our dedicated Simpler Pricing Customer Help team to update or request a review of your Land Use Code.

No. Simpler Pricing doesn’t apply to recycled water tariffs.

No. Simpler Pricing doesn’t apply to metered standpipes or tanker filling stations.

We recognise many businesses who use a lot of water in their operations – such as food and beverage manufacturers and commercial laundries – are already very waterwise.

That said, Simpler Pricing does put more emphasis on variable charges, so non-residential customers, in particular, may be able to save water and money by using water more wisely.

We’re here to help

For more information on the changes, contact our dedicated Simpler Pricing Customer Help team 8:30am - 4pm weekdays via webchat, simplerpricing@urbanutilities.com.au or 1300 220 343.
 
< BACK TO SIMPLER PRICING PAGE