Yes, if you believe your Land Use Code isn’t reflective of the fraction of water you dispose to our sewers.
For example, this can happen where a substantial amount of water received at the premises is diverted to irrigation, cooling towers or otherwise does not make its way to our sewers.
Please note: the standard factors do make allowance for up to 10% loss through domestic and trade waste processes.
To ensure your charges are fair and accurate, we’ve established a review process for those seeking to amend their Discharge Factor.
If a customer wishes to have their Discharge Factor reviewed, it’ll be necessary to apply to Urban Utilities and provide a detailed water balance of their operations, including measurements or verified estimates of the water inputs and uses described above.
The application form is available from our Simpler Pricing Customer Help team. We’ll provide more information about this process directly to customers.