As part of Simpler Pricing, we have streamlined Vacant Land charges.

From Friday 1 October 2021, charges will only apply where:

  • water and/or sewerage services are available to a property, and

  • the property is considered to be ‘connected’ to our network.

A property is considered to be ‘connected’ to our network if the infrastructure connecting the property to our network is there, which means:

  • there could be a meter at the property,

  • a meter has been capped,

  • or a meter was there but has been removed.

As such, we’ll no longer apply charges to vacant land that isn’t and has never been ‘connected’ to our network, which means there isn’t, and never has been, a water meter nor a sewer connection at the property.

We’re here to help

For more information on the changes, contact our dedicated Simpler Pricing Customer Help team 8:30am - 4pm weekdays via webchat, simplerpricing@urbanutilities.com.au or 1300 220 343.
 
< BACK TO SIMPLER PRICING PAGE SIMPLER PRICING FAQS