Click on an area of the bill for an explanation. Show clickable areas
The name of the account holder (there may be more than one) and the address the bills are sent to.
The physical location of the property being billed.
The graph shows a comparison of your average daily usage across the current billing period, previous billing period and corresponding period last year.
These are the various ways you can pay your bill.
This section is a summary of usage charges including the number of billing days for an easy comparison to previous bills.
The meter number is a unique serial number displayed on the water meter (there may be more than one) at the property location. Also recorded here are the date and reading taken by the meter reader.
We’ve used colour-coding to make the bill easier to read and understand.
This new panel includes helpful information and frequently asked questions to provide context and clarity to customers.
The payment slip displays important information such as your customer reference number and payment identification.
This is a fixed, quarterly charge for the maintenance and distribution network that delivers water to your property. It is based on the size of your meter.
This is a fixed, quarterly charge for the sewage treatment, maintenance and the distribution network that removes sewage from your property.
Trade waste is waterborne waste other than human waste, stormwater or waste that is a prohibited substance. For more on why Queensland Urban Utilities manages trade waste and how your charges are calculated, visit https://urbanutilities.com.au/business/business-services/trade-waste