Buying or selling

If you are buying or selling a commercial property, there's no need for you to contact us. Your solicitor/conveyancer will contact us as part of the settlement process with the documentation required to create or finalise your account. Typically a Special Water Meter Reading will be arranged to identify your water usage up to the time you vacate the premises and another occupant moves in.

New commercial property

For information on building a new property and connecting to our network, please see Development Services.

Renting a commercial property

If you are a tenant moving into a commercial property you will not receive a bill from us.  The owner of a tenanted commercial property is responsible for all charges including usage charges (water usage and sewage disposal) billed to their accounts. All bills will be mailed to owners for payment.   

Owners of commercial properties can recover financials from tenants. Owners need to have an independent agreement with tenants for paying these charges. We are not responsible for any agreement commercial property owners enter into with their tenant about recovering these costs. 

Service costs include water (potable and recycled) sewerage, pedestals and trade waste (as applicable).


We have changed how we bill accounts in Somerset and Lockyer Valley to make it simpler for customers to:

  • track water usage,
  • sooner detect leaks on their property, and 
  • manage their water and sewerage budgets.

For the April-June 2019 quarter, the change* involves:

  • the introduction of a new, simpler meter reading and billing schedule, and
  • switching service charges from advance to arrears, to align with water usage charges.

Currently, water and sewerage bills are issued up to seven weeks after water meter readings, meaning leaks can go unnoticed for long periods of time wasting water and money. 

After the change*, this will be closer to seven days. 

For solicitors and customers looking to calculate property settlement figures, the change also means a new way to calculate a Water Cost Estimate*.

Under the old way of billing, water and sewerage service charges were fixed, i.e. Tuesday 01 January 2019-Saturday 31 March 2019; however, under the new, simpler way, this is no longer the case. 

Simpler Billing means service charge periods now start from the same date as the last meter reading date.

To calculate the unbilled service charges a vendor is responsible for, simply multiply the number of days between the last meter reading and the settlement date.

*For Lockyer Valley and Somerset accounts ONLY