If you are completing an online Direct Debit request and need assistance, please call us on 13 26 57 (7am-7pm weekdays).

Yes, you can choose to receive your bill by BPAY View and pay by direct debit. 

If you are paying by direct debit do NOT use BPAY View to pay your bill. This would result in a double payment. BPAY View should only be used to view your bill if direct debit is the chosen payment method.

If you receive an error message such as ‘BPAY View delivery failure or BPAY View severity alert’, please check your bank or financial institution’s website to see if your Queensland Urban Utilities account has been set up for BPAY View.  If it has, please contact your bank or financial institution.
No, you will only receive your bill electronically. You will receive an email from your financial institution notifying you that your bill is now ready to be viewed by BPAY View. All bills, reminder notices, final notices and adjusted bills will be issued via BPAY View.
Yes, you can cancel BPAY View at any time by contacting your bank or financial institution.
If you wish to put your Direct Debit on hold, you will need to call us on 13 26 57 (7am-7pm weekdays) at least five days prior to your next payment due date.  Payments can only be deferred for up to 10 working days. You can pay by another means, as long as the payment is made four days before the due date or while the transaction has been deferred. If you make a payment by other means, your Direct Debit will only debit the amount that is outstanding on the due date.
Yes, just call us on 13 26 57 (7am-7pm weekdays) at least two business days prior to the payment due date on your bill.
We recommend you submit your Direct Debit application at least five days prior to your bill due date. If we receive it later than this, we cannot guarantee it will be set up for that bill.
If you pay by Direct Debit and you don’t agree with the amount due on your bill, please call us on 13 26 57 (7am-7pm weekdays) at least seven business days before the payment due date.
We charge a fee of $15.00 (incl. GST) for a dishonoured or declined payment. The Direct Debit arrangement will be cancelled and a reminder notice will be issued with a new date by which you will need to pay. Your financial institution may charge a fee for a dishonoured or declined payment. Please contact them directly to find out.

You will need to provide your bank or financial institution with your BPAY View reference number and the biller code. The BPAY reference number and biller code is located at the end of page two of your Water and Sewerage bill. The BPAY View reference number is your Account Number. 

For most banks or financial institutions you only require the biller code and BPAY View reference number as shown below. 

Field Description
Biller Code 112144
BPAY View Reference Number
15 digits, numeric Queensland Urban Utilities Customer Account Number or the BPAY reference number that is located at the end of page two of your bill.

There are other banks or financial institutions that may request additional information that must also be obtained from your Water and Sewerage bill.    

Field Description
Account Surname/Company Name Name Must match the name on your Water and Sewerage Account
Bill Number
Full bill number found on the right- hand side of your bill.
Total Due Amount
Total due for the associated bill number found at the top right-hand side of your bill.

After registering for BPAY View, your bank or financial institution will confirm the registration of BPAY View via your internet banking website or by email.  For more information about BPAY View, you can refer to your financial institution or the BPAY website.

Your electronic Queensland Urban Utilities bill will be displayed as a PDF file and each page can be printed separately and saved.
You will receive an email notification from your bank or financial institution. Please notify your bank or financial institution if you change your email address or if the property is sold.

The Direct Debit option will be applied to your bank account within five business days of receiving your application. 

Your Direct Debit Request application must be received at least five working days prior to the due date of your bill to ensure your account is debited for your most recent bill. 

Direct Debit payments will be deducted on the due date shown on your bill. A message will appear on your next bill to advise you that the Direct Debit has been set up. 

View an example bill.

You can also check if you have a direct debit set up by using MyAccount. If you have a direct debit arrangement in place, this will be shown this just under the account balance and due date information for your property. Log in or sign up for MyAccount now.

To make amendments to your existing Direct Debit with us, you will need to complete another Direct Debit Request Form. You can either complete the online Direct Debit application form, or download a paper form to mail to us.
If you pay by Direct Debit, and believe an incorrect amount has been debited from your bank account, please call us on 13 26 57 (7am-7pm weekdays).
We will send you a bill in advance to let you know the amount that will be debited and the payment date. All you need to do is make sure there is enough money in your bank account to cover the payment. It’s a good idea to make note of when your Direct Debit is due out of your account so you can plan accordingly.
You can set up Direct Debit online or by mail. Visit our Payment Options page for details.
Most cheque and savings accounts can be used for Direct Debit payments. If you are unsure, please check with your financial institution before completing the Direct Debit Request application.

Registration of BPAY View normally takes two working days.

If you register within two working days of your bill being issued, the bill will still be mailed to you. Your bill for the next quarter will then be issued via BPAY View.

BPAY View is a feature of internet banking that allows you to receive and view your bills online through the secure environment of participating internet banking sites.

Direct Debit is an automatic payment method which debits money from your bank account.  Simply nominate a bank account for your bills to be paid from and they will be automatically debited on the due date. 

You can set up a Direct Debit with us either online or by mail. Visit our payment options section for more information.

BPAY View is a service offered through your internet banking site. To register for internet banking you will need to contact your bank or financial institution.

Major banks that currently participate in BPAY View include: 

  • ANZ
  • Bank of Queensland
  • Commonwealth Bank
  • National Australia Bank
  • St.George Bank
  • Suncorp
  • Westpac Banking Corporation

A full list of participating financial institutions is available from the BPAY website.

BPAY View is available to all  our customers and gives you the convenience to: 

  • track your Water and Sewerage bills and payment due dates from any computer or mobile device,
  • schedule a payment or pay your Water and Sewerage bill  immediately from a cheque, savings, debit, credit card or transaction account,
  • reduce your paper bills by receiving them electronically, while still having the option to print a copy when you need to.
Yes, we will send your bill as usual before the payment date, so you can see how much will be debited from your account. Once your Direct Debit is set up on your account, a message will appear on your next bill to advise you that the Direct Debit has been set up. View an example bill. The Direct Debit payment will then be processed automatically on the payment due date.