1. Use the ‘Average Daily Consumption’ figure from the personalised Water Advice that accompanies your Water and Sewerage Account
  2. Divide this figure by the number of permanent residents in your household to calculate individual water consumption.
  1. Take a reading from your water meter, noting the day and time you took the reading.
  2. Two weeks later take another reading from your water meter on the same day of the week and the same time as the previous reading.
  3. Subtract the first reading from your second reading.
  4. Divide the result by the number of days between your readings to get your average daily usage.

There are many different kinds of water meters installed across our service territory.

Most water meters contain black and red numbers. Black numbers refer to the kilolitres* of water used and red numbers refer to the litres used.

Some water meters have dials as well as numbers. In this case, the black numbers refer to the kilolitres* of water used, and the red dials refer to the litres of water used.

We recommend you read your water meter regularly to help monitor water consumption and to identify any leaks on the property.

Please be mindful of potential hazards when reading your water meter.

*1 kilolitre = 1,000 litres

We read each water meter in our service territory approximately every 90 days for the purposes of billing water consumption. You can see the date your metre was read at the top of page two of your bill.
Water meters are very reliable and accurate; however, if you have cause for concern about the readings of your meter, you can request a meter test. Find out about the how you can organise a test on the water meter test page.
If your water meter appears to be damaged, please call our 24-hour faults and emergencies team on 13 23 64 for assistance.
Ground water can seep into the box after rain fall that holds the meter. It doesn’t affect the meter in any way. If there hasn’t been a weather event that could cause seepage, there could be a leak. 
Usually located on the nature strip outside of your front property boundary line, your water meter will be set in the ground in a blue or black box. If you live in an apartment or unit block, you may not have individual water meters for each residence.
We own the water meter, and the pipes that supply the services to the water meter. You can find out more about what your responsibilities are as a property owner by visiting the Home maintenance section.
We contract a company called Skilltech to read water meters for us. Skilltech meter readers carry an identification card and wear official Water Meter Reader uniforms.
Regularly reading your water meter will help you track your usage and help you to quickly identify leaks either inside your home or underground. Find out more about identifying leaks.

On rare occasions, a meter may not be able to be read. Reasons a meter may be unreadable can include:

• The premises were locked
• The meter is buried
• The meter is overgrown by shrubs/plants.

If we can’t read your meter, a card will be left in your mail box to explain the reason why. Once you have gained access to the meter, this card also allows you to provide your meter reading to us by mail.

If you require assistance getting access to the meter, please call us on 13 26 57 (8am - 6pm weekdays).