What's happening?

Our contractor, Diona, will be working in the following locations over the coming weeks:

  • Edward Street, between Ann and Adelaide Streets from Tuesday 7 January for about two weeks (7pm-5am Sun-Thu)
  • Albert Street, intersection of Margaret/Albert Street from Sunday 12 January for about two weeks (7pm-5am Sun-Thu)
  • Albert Street, between Mary and Alice Streets from Tuesday 28 January for about four weeks (6am-6pm Mon-Fri)
  • Roma Street, between Ann and Turbot Streets from Wednesday 15 January for about four weeks (7pm-5am Sun-Thu)
Working hours

The majority of the work will be done at night between 7pm and 5am, Sunday to Thursday.

Please note: Most of this work will be scheduled after-hours to comply with approved traffic permits and minimise the impacts of planned water outages for the community. Crews will endeavour to complete high noise excavations as early as possible each night, followed by pipe laying and back filling activities (subject to site conditions).

Duration

Construction in each street is expected to take up to four weeks to complete, with work progressing along the alignment to install the new water main/s (subject to weather and ground conditions). Following construction, crews will return for up to two weeks to complete final restoration of affected areas.

Changed traffic conditions

In order to install the new water mains, there will be lane closures and detours around work sites at different times. Pedestrian and local access will be maintained under the direction of traffic controllers.

Please take care and observe all signposting, speed limits and any directions given by traffic controllers.

Important information for Building Managers

Fire alarms, sprinkler systems, domestic water pumps, tanks and cooling towers might be affected by water interruptions. We recommend Building Managers contact the relevant fire and equipment service provider for advice about preparing your building systems before an interruption.

Find out more

Email: Community.Feedback@urbanutilities.com.au
Phone: Please call 3855 6742 during business hours or Diona's community hotline 1300 13 13 38 after-hours.

Thank you for your patience and understanding
while we complete this essential work.

We have a water main replacement program to replace sections of pipe as they near the end of their service life. The newly installed water mains ensure the reliability and sustainability of water services for the community.
What's involved?
Water main replacement work involves excavation of pits in the road, footpath and nature strip when laying new pipes. Once the pipe has been constructed, crews connect it into the existing network, complete a series of tests and commission the new main. Following construction, we restore disturbed areas as close as possible to their original condition.

Why are there water interruptions?

Planned temporary water outages or 'shuts' are required at certain stages of the project to allow crews to prepare and connect the new pipe to the water network. For work in the CBD, water outages are scheduled outside peak usage times between 9pm and 5am.

Why is the work done at night?

As crews are working on or near the road, this work is generally scheduled after-hours to comply with approved traffic permits, and to minimise the impacts of planned water outages for businesses and the community. Crews will endeavour to complete high noise excavations as early as possible each night, followed by pipe laying and back filling activities (site conditions permitting).

What is a temporary water service?

During construction, some properties could be connected to a temporary water service pipe to maintain supply while the main is being constructed. This is the same quality of drinking water as the normal service; however, you might notice a slight reduction in water pressure. If you have any queries regarding your water service during the project, please refer to the project letter for the contractor's details.



Water main replacement work involves the excavation of pits in the road, footpath and nature strip when laying new pipes. Businesses, residents and road users can expect:

  • night work from 7pm with noise, dust, vehicle movements, safety lighting and the use of machinery including an excavator, saw cutter and jack hammer
  • temporary road restoration each night, including backfilling, compacting and road paving, prior to re-opening the road by 5am
  • changed traffic conditions with partial lane closures and detours around work sites. Traffic control will manage traffic flow and maintain local access
  • temporary overnight water outages. Customers will be notified prior to any planned temporary disruption to water supply
  • pedestrian ramps and safety fencing around excavations in some sections of the footpath and road.
  • some on-street parking might be temporarily unavailable
  • possibly some driveway impacts.

We will seek to minimise the impacts where possible and will work with customers to maintain pedestrian, cycle and vehicle access during the work.  

The project team will manage the construction impacts by:
  • placing barriers and suitable signage around the work areas during excavation
  • minimising noise and dust and managing both at the source, to the extent possible
  • using traffic management to ensure the safety of road users and pedestrians, and maintain pedestrian/property access around work sites during project work hours
  • temporarily restoring disturbed roads, driveways and footpaths to allow for continued use while work is in progress
  • restoring affected roads, driveways and footpaths as close to their original condition as possible, after the work is completed.

Please take care and observe all signposting, speed limits and any directions given by traffic controllers.

The following communication activities will be carried out:
  • A Project Letter is distributed to properties in the street where work will be happening, and to properties in surrounding streets which may be affected by traffic changes, night works and temporary water outages
  • A 'Construction in your area' postcard is delivered to nearby properties prior to commencing night works
  • A 'Temporary water outage' postcard is delivered to affected properties at least 5 working days prior to any planned temporary water interruption.
  • 'Construction in your area' postcards and email updates will be distributed to keep the community informed about progress
  • Queensland Health and QFES will receive notification of timeframes and maps of the work footprint before any interruption to the water supply.