SurveyWe’ve partnered with Diona, Downer WSP and Fulton Hogan to deliver water and wastewater infrastructure projects across our network. We want to hear from you about your experience during our recent works in your area.

Once we’ve finished construction in your street, you will receive a Thank You postcard. Scan the QR code to link to the survey.

We value the time you take to share your thoughts.  When you’ve completed the survey, you are eligible to enter the monthly prize draw.

Entry to the Competition is free. Entrants will be responsible for all costs associated with entering the Competition.

Entry to the Competition is taken to be acceptance of these Terms.

Who may enter

The following persons are eligible to enter the Competition (Eligible Entrants):

Entry to the Competition is via completion of the Survey by:

  • Ordinary residents of the local area where the Project was undertaken; and
  • Australian residents;
  • who are aged 18 years and over.

The following persons are ineligible to enter the Competition:

  • employees of Urban Utilities and other agencies, firms or companies associated with the Competition, including suppliers of the Prize;
  • a spouse, de-facto spouse, parent, guardian, child or sibling of a person mentioned above;
How to enter

To enter the Competition, during the Competition Period Eligible Entrants must:

  • Be invited by Urban Utilities (or its agents) to complete the Survey for an eligible water and waste water project;
  • Complete the Survey; and
  • Elect to enter this Competition, including acceptance of the terms and conditions of this Competition (Eligible Entry).

Only one (1) entry per customer will be entered into the Competition during the Competition Period.

Urban Utilities reserves the right to disqualify an Eligible Entrant in the event of non-compliance with these Terms (as determined by Urban Utilities in its sole and absolute discretion).

By entering the Competition, the Eligible Entrant agrees to receive communications from Urban Utilities in relation to the Competition and goods and services provided by Urban Utilities.

  • Complete the Customer Satisfaction Survey (the Survey) for an eligible water and waste water project (the Project) and agree to enter into the monthly draw to win one (1) $100 gift card (the Prize).
  • For your chance to win you must be an Eligible Entrant, be invited to complete the Survey and complete the Survey between the first calendar day of the month and the last calendar day of the month from 1July  2021 to 28 February 2022 (the Competition Period) and agree to be entered into that month’s draw (Eligible Entry):
Opening date
 Closing date
July 2021 1 July 2021 31 July 2021
 August 2021  1 August 2021 31 August 2021
 September 2021  1 September 2021 30 September 2021
 October 2021  1 October 2021 31 October 2021
 November 2021  1 November 2021 30 November 2021
 December 2021  1 December 2021 31 December 2021
 January 2022  1 January 2022 31 January 2022
 February 2022  1 February 2022 28 February 2022
  • The customer satisfaction survey prize draw (the Competition) is being conducted by Central SEQ Distributor-Retailer Authority, trading as Urban Utilities (ABN 86 673 835 011) (Urban Utilities) of Level 2, 15 Green Square Close, Fortitude Valley, Queensland, 4006.
  • The Competition commences at 00:00am Australian Eastern Daylight Time (AEDT) on 1 March 2021 and closes at 11:59pm (AEDT) on 28 February 2022 (the Competition Period).
  • Eligible Entrants who make an Eligible Entry during a calendar month may enter the Competition to win one (1) $100 gift card (Prize) for that calendar month.
    The Competition and these Terms and Conditions (the Terms) will be governed by the laws of Queensland.

  • All Eligible Entrants with an Eligible Entry who comply with these Terms will be eligible to win one (1) $100 gift card (the Prize).
  • A computerised draw for the Prize will take place at 12.00pm (AEDT) on the Wednesday following each closing date (refer table under The Competition).
  • There will be one (1) $100 gift card (the Prize) per delivery partner per month for eligible Urban Utilities’ Projects (the Prize Draw).
  • Urban Utilities’ decision on all matters in relation to the Competition is final and binding.
  • The Prize winners will be notified by phone, in writing and/or by email, no later than one week after Prize Draw.
  • The Prize winner’s details may be published on
  • The Prize is not transferable and cannot be exchanged for cash.
  • All other costs associated with the Prize are the responsibility of each individual Prize winner.
  • Urban Utilities accepts no responsibility for any variation in the value of the Prize, or for any tax liabilities that may arise from winning the Prize.
  • In the event that Urban Utilities is unable to provide the Prize, it reserves the right to provide an alternative prize of the same or greater value.

  • Urban Utilities will not be liable for any loss or damage whatsoever or howsoever caused as a result of entering into this Competition or accepting the Prize.
  • Urban Utilities will not be responsible for the failure of any of its systems which leads to an entry into the Competition being invalid or not being received by it.
  • Urban Utilities reserves the right to modify, suspend, terminate or cancel this Competition at any time, for any reason whatsoever, in its absolute discretion.
  • Any personal information received for the purposes of entering the Competition will be dealt with by Urban Utilities in accordance with Urban Utilities’ Information Privacy Policy and the Information Privacy Act 2009 (Qld).
  • Urban Utilities reserves it right to change or modify these Terms at any time, for any purpose.

July 2021

Nigel F
Paul D
John A

August 2021 Diane N
Daniel S
Anne A
September 2021 Michelle V
Sally J
October 2021 Anthony J
November 2021 Louise P
December 2021 Lyn E  
January 2022 Julia P  
February 2022 Rose B