Underground pipes can leak and burst anywhere and anytime. Changes in rainfall, temperature, water pressure and ground movement are just some of the causes.
While we do all we can to prevent leaks and get them fixed quickly, we do prioritise the work depending on the urgency. For example, issues such as major bursts, public safety and traffic conditions can impact our response times.
If you see a burst or leak, you can report this easily on our website
If the fault you have reported becomes worse, or there are any safety hazards, please call back to let us know. If you need further information regarding this job, you can call our Faults and Emergencies Team on 13 23 64 and quote the job reference number.
We are also here to talk on our web chat or Facebook between 6am and 9pm weekdays.