Save time, make your request online
Email us have your bill handy to verify your account
Call us 13 26 57 (8am - 5pm weekdays)
The General enquiries line will be closed from 24 December to 2 January (inclusive). During this time, you can still submit your enquiry to the email address below, which we will continue to monitor:
customerservice@urbanutilities.com.au
Web chat - Chat with us online 7am - 7pm weekdays. Closed from 24 December to 2 January (inclusive).
Lodge a development application online using the Developer Applications Portal
Call us 07 3432 2200 (8.30am - 4.30pm weekdays)
Closed from Saturday 24 December 2022 to Monday 2 January 2023 (inclusive).
Email us
Call us 13 23 64 (24/7)
Call us 13 26 57 (8am - 5pm weekdays)
Email us
Talk to us on 13 26 57 (8am to 5pm weekdays) before you lodge a complaint. We're here to help.
Call us
General enquiries
13 23 64 (8am to 5pm weekdays)
+61 7 3307 2851 (From overseas)
Closed from 24 December to 2 January (inclusive). During this time, you can still submit your enquiry to the email address below, which we will continue to monitor:
customerservice@urbanutilities.com.au
Visit us
Level 2 15 Green Square Close Fortitude Valley Brisbane
Monday to Friday 8am to 5pm
Write to us
GPO Box 2765
Brisbane QLD 4001
Interpreter service