What can we help you with?

• General enquiries

• Development/Connections

• Faults (including leaks) and Emergencies

• Buying or Selling

• Trade waste

• Complaints and Compliments

• Marketing and sponsorship

• Website feedback

• Contact information

 

General enquiries

Save time, make your request online

• Register for MyAccount to access historic bills, update your contact details, plus much more!
• Change your contact details including your mailing address or phone number
• Request a copy of your last bill

Email us have your bill handy to verify your account

Call us 13 26 57 (8am - 6pm weekdays)

Web chat - Chat with us online 6am - 9pm weekdays.

Chat unavailable

 

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Development

Lodge a development application online using the Developer Applications Portal

Call us 07 3432 2200 (8.30am - 4.30pm weekdays)

Email us

 

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Faults and emergencies

• Report a fault online
• Test your water meter for leaks
• Check for reported faults in your area
• Water quality information

Call us 13 23 64 (24/7)

 

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Buying or selling

• Find out about buying or selling
• Update your contact details

Call us 13 26 57 (8am - 6pm weekdays)

Email us 

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Compliments or complaints

Talk to us on 13 26 57 (8am to 6pm weekdays) before you lodge a complaint. We're here to help.

• Learn about our complaints resolution process
• Pay us a compliment or lodge a complaint

 

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Get in touch

Call us

General enquiries

13 23 64 (8am to 6pm weekdays)

+61 7 3307 2851 (From overseas)

Visit us

Level 2 15 Green Square Close Fortitude Valley Brisbane

Monday to Friday 8am to 5pm

Write to us

GPO Box 2765

Brisbane QLD 4001

Interpreter service