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Web chat

Chat with us online 7am - 7pm weekdays.

Call us

General enquiries 

13 26 57 (8am to 5pm weekdays)

+61 7 3307 2851 (From overseas) 

Email: customerservice@urbanutilities.com.au

Faults and emergencies

13 23 64 (24/7)

+61 7 3307 2851 (From overseas)

Development Services

For enquiries relating to:

  • Renovating, subdividing or developing
  • Alterations to the water and sewerage network (including manhole alterations, build over infrastructure and engineering searches)

07 3432 2200 (8:30am - 4:30pm weekdays)

developmentenquiries@urbanutilities.com.au 

Interpreter service

Contact the translating and interpreter service on 13 14 50
Use our enquiry form to contact us by email.
If you have an emergency, please call us on 13 23 64 (24/7)

07 3855 6099

Reception services are open from 8:30am - 4pm Monday - Friday

Level 10, 31 Duncan Street
Fortitude Valley
Brisbane

GPO Box 2765

Brisbane QLD 4001