See if our frequently asked questions can help with your query

What is Urban Utilities' response to COVID-19? 

How can I change my address and contact details?

How can I find out if there is a water interruption in my area?

View all frequently asked questions

Web chat

Chat with us online 6am - 9pm weekdays.

Call us

General enquiries

13 26 57 (8am to 6pm weekdays)
+61 7 3307 2851 (From overseas)

Faults and emergencies
13 23 64 (24/7)
+61 7 3307 2851 (From overseas)

Development Services
developmentenquiries@urbanutilities.com.au
07 3432 2200 (8:30am - 4:30pm weekdays)

Please note: Some customers may be experiencing issues getting a hold of us on the above number due to a network congestion issue. Our team will, where possible, call you back or you can email us at developmentenquiries@urbanutilities.com.au


Enquiries relating to renovating, subdividing or developing including new connections and disconnections; and alterations to the water and sewerage network, including manhole alterations, build over infrastructure and engineering searches.

Interpreter service
Contact the translating and interpreter service on 13 14 50  
Use our enquiry form to contact us by email.
If you have an emergency, please call us on 13 23 64 (24/7)

07 3855 6099

Level 2, 15 Green Square Close
Fortitude Valley
Brisbane

In response to COVID-19, our Brisbane and Ipswich reception counters are temporarily closed to customers until further notice. We’ve done this to ensure the health and safety of our customers, communities and employees.

We are still here to help and encourage you to contact us via our other channels on this page.

GPO Box 2765

Brisbane QLD 4001

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