We ask that you give us the opportunity to resolve your complaint directly.

You have the right to take your complaint to an Ombudsman at any time if you have first given us an opportunity to resolve it. 

Residential customers and small business customers using less than 100 kilolitres of water per year

Contact the Energy and Water Ombudsman Queensland. The Energy and Water Ombudsman's Office will assist in cases where a complainant has provided sufficient opportunity to an organisation to resolve a complaint in the first instance without a satisfactory outcome.

Business and non-residential customers using over 100 kilolitres of water per year

Contact the Queensland Ombudsman. The Queensland Ombudsman will assist in cases where a complainant has provided sufficient opportunity to an organisation to resolve a complaint in the first instance without a satisfactory outcome.