Are you reporting a new fault, or wanting to follow up an existing job logged with Urban Utilities?

* Mandatory fields

What is your enquiry about?

What is your enquiry about?

Select from the enquiry topics below. Your enquiry will be directed to the correct department. If you are unsure of which topic to select, please choose General Enquiries.

Reporting a leak or fault? Please use this form - Report a fault 


Please select a feedback sub category*Required field
Please select a New connections sub category*Required field

You can request a new water or sewerage connection, modification or disconnection by following the steps shown on our How to connect water and sewerage page

If after visiting the above page you still require assistance, please complete the form below.

Is this enquiry about a property?*Required field

To report a water quality issue, please call us on 13 23 64 - 24 hours, 7 days.

By selecting this option, you are enquiring about making an application to access information under the Right to Information Act 2009 or the Information Privacy Act 2009.

If you have a general enquiry or require general information, please select the 'General enquiries' option.

Your contact details

Your contact details

Please provide us with your details so we can get in touch with you if we need further information to help us with your request.

Would you like us to contact you regarding your enquiry?*Required field
This is the 15 digit account number that can be found in the top right-hand corner of your bill. Please enter this number without spaces E.g. 101010101000001.

2000 characters remaining
Your property details

Your property details

Please provide us with your account number and the property details as shown on your bill. When entering your account number, please ensure to remove any spaces between the numbers. This will help us to process your request more efficiently.

Enter your 15 digit account number (without the spaces). This can be found in the top right corner of your bill. Example:

Customer reference number at the top of the bill

This is the property location as identified on your bill as shown here:

Property location shown on the bill
Supporting documents

Supporting documents

Attach any supporting PDF, Word, JPEG or PNG files here. Files should be no larger than 15MB.

Max. 15MB file size. Accepted file types: PDF, Word, JPG, JPEG, and PNG.    

Get a copy of your bill

Login or register for MyAccount to view your last 5 years of bills.

Request a copy of your last bill online and we'll send it to you by email or post.

Update your contact details

You can update your contact details, including the email address that your bills go to in MyAccount or by filling out this form

Report a leak or fault

Report a fault or leak online or find out if we are already aware by visiting our Water Service Interruptions page