* Mandatory fields

What is your enquiry about?

What is your enquiry about?

Select from the enquiry topics below. Your enquiry will be directed to the correct department. If you are unsure of which topic to select, please choose General Enquiries.

Please select a payment sub category*Required field
Please select a feedback sub category*Required field
Please select a New connections sub category*Required field

You can request a new water or sewerage connection, modification or disconnection by following the steps shown on the making a connection page.

If after visiting the above page you still require assistance, please complete the form below.

Is this enquiry about a property?*Required field

To report a water quality issue, please call us on 13 23 64 - 24 hours, 7 days.

By selecting this option, you are enquiring about making an application to access information under the Right to Information Act 2009 or the Information Privacy Act 2009.

If you have a general enquiry or require general information, please select the 'General enquiries' option.

Your contact details

Your contact details

Please provide us with your details so we can get in touch with you if we need further information to help us with your request.

Would you like us to contact you regarding your enquiry?*Required field
What is your preferred contact method?*Required field
What is your preferred contact time?
Monday to Friday between:*Required field
2000 characters remaining
Your property details

Your property details

Please provide us with your account number and the property details as shown on your bill. When entering your account number, please ensure to remove any spaces between the numbers. This will help us to process your request more efficiently.

Enter your 15 digit account number (without the spaces). This can be found in the top right corner of your bill. Example:

This is the property location as identified on your bill as shown here:

Supporting documents

Supporting documents

Attach any supporting PDF or Word documents here. Files should be no larger than 15MB.

Max. 15MB file size. Accepted file types: PDF, Word.