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Select from the enquiry topics below. Your enquiry will be directed to the correct department. If you are unsure of which topic to select, please choose General Enquiries.
You can request a new water or sewerage connection, modification or disconnection by following the steps shown on our How to connect water and sewerage page
If after visiting the above page you still require assistance, please complete the form below.
To report a water quality issue, please call us on 13 23 64 - 24 hours, 7 days.
By selecting this option, you are enquiring about making an application to access information under the Right to Information Act 2009 or the Information Privacy Act 2009.
If you have a general enquiry or require general information, please select the 'General enquiries' option.
Please provide us with your details so we can get in touch with you if we need further information to help us with your request.
Please provide us with your account number and the property details as shown on your bill. When entering your account number, please ensure to remove any spaces between the numbers. This will help us to process your request more efficiently.
Enter your 15 digit account number (without the spaces). This can be found in the top right corner of your bill. Example:
This is the property location as identified on your bill as shown here:
Attach any supporting PDF, Word, JPEG or PNG files here. Files should be no larger than 15MB.
Login or register for MyAccount to view your last 5 years of bills.
Request a copy of your last bill online and we'll send it to you by email or post.
Report a fault or leak online or find out if we are already aware by visiting our Water Service Interruptions page.