* Mandatory fields

What is your enquiry about?

What is your enquiry about?

Select from the enquiry topics below. Your enquiry will be directed to the correct department. If you are unsure of which topic to select, please choose General Enquiries.

Reporting a leak or fault? Please use this form - Report a fault 

 

Please select a feedback sub category*Required field
Please select a New connections sub category*Required field

You can request a new water or sewerage connection, modification or disconnection by following the steps shown on our How to connect water and sewerage page

If after visiting the above page you still require assistance, please complete the form below.

Is this enquiry about a property?*Required field

To report a water quality issue, please call us on 13 23 64 - 24 hours, 7 days.

By selecting this option, you are enquiring about making an application to access information under the Right to Information Act 2009 or the Information Privacy Act 2009.

If you have a general enquiry or require general information, please select the 'General enquiries' option.

Your contact details

Your contact details

Please provide us with your details so we can get in touch with you if we need further information to help us with your request.

Would you like us to contact you regarding your enquiry?*Required field
This is the 15 digit account number that can be found in the top right-hand corner of your bill. Please enter this number without spaces E.g. 101010101000001.

2000 characters remaining
Your property details

Your property details

Please provide us with your account number and the property details as shown on your bill. When entering your account number, please ensure to remove any spaces between the numbers. This will help us to process your request more efficiently.

Enter your 15 digit account number (without the spaces). This can be found in the top right corner of your bill. Example:

Customer reference number at the top of the bill

This is the property location as identified on your bill as shown here:

Property location shown on the bill
Supporting documents

Supporting documents

Attach any supporting PDF, Word, JPEG or PNG files here. Files should be no larger than 15MB.

Max. 15MB file size. Accepted file types: PDF, Word, JPG, JPEG, and PNG.    

Privacy and why we collect your information

Your privacy is important to us. Urban Utilities is collecting your personal information as a distributor-retailer under the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 (Qld) for the purpose of processing and responding to your enquiry and updating our customer and billing records.

The personal information we collect may also be used to manage and make contact with you about accounts and to verify your identity in future; to contact you about network faults and emergencies and manage the water and sewerage services we provide; and to conduct customer research.

Urban Utilities may use and/or disclose your personal information to its employees, agents or contractors for these purposes and to other third parties as otherwise required or authorised by law.

For more on how we protect the personal information we collect, and to find out how to make a privacy complaint, access our Privacy Policy.

Privacy and why we collect your information

Your privacy is important to us. Urban Utilities is collecting your personal information as a distributor-retailer under the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 (Qld) for the purpose of assessing, investigating and recording the reported public interest disclosure.

Urban Utilities will make every attempt to keep your personal information confidential, but your identity may need to be disclosed to provide natural justice, to respond to a court order, legal directive or court proceedings.

Urban Utilities may use and/or disclose your personal information to its employees, agents or contractors for these purposes and to other third parties as otherwise required or authorised by law.

For more on how we protect the personal information we collect, and to find out how to make a privacy complaint, access our Privacy Policy.

Privacy and why we collect your information

Your privacy is important to us. Urban Utilities is collecting your personal information as a distributor-retailer under the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 (Qld) for the purpose of responding to your enquiry and updating our records.

Urban Utilities may use and/or disclose your personal information to its employees, agents or contractors for these purposes and to other third parties as otherwise required or authorised by law.

For more on how we protect the personal information we collect, and to find out how to make a privacy complaint, access our Privacy Policy.

Privacy and why we collect your information

Your privacy is important to us. Urban Utilities is collecting your personal information as a distributor-retailer under the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 (Qld) for the purpose of processing your trade waste enquiry.

The personal information we collect may also be used to make contact with you about accounts, to update our customer and billing records and verify your identity in future, to investigate compliance matters, to contact you about network faults and emergencies and the water and sewerage services we provide and to conduct customer research.

Urban Utilities may use and/or disclose your personal information to its employees, agents or contractors for these purposes and to other third parties as otherwise required or authorised by law. Urban Utilities may also disclose trade waste approval information in response to enquiries from the general public.

For more on how we protect the personal information we collect, and to find out how to make a privacy complaint, access our Privacy Policy.

Privacy and why we collect your information

Your privacy is important to us. Urban Utilities is collecting your personal information as a distributor-retailer under the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 (Qld) for the purpose of processing and responding to your enquiry.

The personal information we collect may also be used to update our records and verify your identity in future. Urban Utilities may use and/or disclose your personal information to its employees, agents or contractors for these purposes and to other third parties as otherwise required or authorised by law.

For more on how we protect the personal information we collect, and to find out how to make a privacy complaint, access our Privacy Policy.

Privacy and why we collect your information

Your privacy is important to us. Urban Utilities is collecting your personal information as a distributor-retailer under the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 (Qld) for the purpose of processing and responding to your enquiry and to update our records.

The personal information we collect may also be used to make contact with you and verify your identity in future and to conduct customer research. Urban Utilities may use and/or disclose your personal information to its employees, agents or contractors for these purposes and to other third parties as otherwise required or authorised by law.

For more on how we protect the personal information we collect, and to find out how to make a privacy complaint, access our Privacy Policy.