Enquiry form

Are you reporting a new fault, or wanting to follow up an existing job logged with Urban Utilities?

Fill out the Faults form

* Mandatory fields

What is your enquiry about?

What is your enquiry about? Help?

Select from the enquiry topics below. Your enquiry will be directed to the correct department. If you are unsure of which topic to select, please choose General Enquiries.

Reporting a leak or fault? Please use this form - Report a fault

Enquiry type*Required field Please select an Enquiry type

Please select a feedback sub category*Required field

Complaints
Commendation or compliment

Select a feedback category

Please select a New connections sub category*Required field

Existing application (water / sewerage / meter replacement)
New application (water / sewerage)

Select a new connection category

You can request a new water or sewerage connection, modification or disconnection by following the steps shown on our How to connect water and sewerage page

If after visiting the above page you still require assistance, please complete the form below.

Is this enquiry about a property?*Required field

Select whether the enquiry about a property

To report a water quality issue, please call us on 13 23 64 - 24 hours, 7 days.

By selecting this option, you are enquiring about making an application to access information under the Right to Information Act 2009 or the Information Privacy Act 2009.

If you have a general enquiry or require general information, please select the 'General enquiries' option.

Your contact details

Your contact details Help?

Please provide us with your details so we can get in touch with you if we need further information to help us with your request.

Title*Required field Please select a Title

Please enter your title

First name*Required field Please enter your First Name Please enter a valid First Name

Last name*Required field Please enter your Last Name Please enter a valid Last Name

Email address * Required field Please enter an Email address Please enter a valid Email address

Phone number*Required field Please enter a Phone number Please enter a valid phone number

Would you like us to contact you regarding your enquiry?*Required field

Please select an option

Account Number Please enter a valid account number

This is the 15 digit account number that can be found in the top right-hand corner of your bill. Please enter this number without spaces E.g. 101010101000001.

Address Please enter a valid address line

Please enter your message*Required field 2000 characters remaining Please enter a message Please enter a message less than 2000 characters

Your property details

Your property details Help?

Please provide us with your account number and the property details as shown on your bill. When entering your account number, please ensure to remove any spaces between the numbers. This will help us to process your request more efficiently.

Your Queensland Urban Utilities account number Help? Please enter a valid account number

Enter your 15 digit account number (without the spaces). This can be found in the top right corner of your bill. Example:

Customer reference number at the top of the bill

Property number / name*Required field Help? Please enter a Property number / name Please enter a valid Property number/name

This is the property location as identified on your bill as shown here:

Address line 1*Required field Please enter address line Please enter a valid address line

Address line 2 Please enter a valid address line

Suburb*Required field Please enter a Suburb Please enter a valid Suburb

Postcode*Required field Please enter a Postcode Please enter a valid Postcode

Supporting documents

Supporting documents Help?

Attach any supporting PDF, Word, JPEG or PNG files here. Files should be no larger than 15MB.

Attach supporting documents Max. 15MB file size. Accepted file types: PDF, Word, JPG, JPEG, and PNG.

Get a copy of your bill

Request a copy of your last bill online and we'll send it to you by email or post.

Update your contact details

You can update your contact details, including the email address that your bills go to in MyAccount or by filling out this form.

Report a leak or fault

Report a fault or leak online or find out if we are already aware by visiting our Water Service Interruptions page.