Interior clean up. If the inside of your home has been impacted by a sewage overflow, please lodge a claim with your insurer. They should organise the urgent clean up and restoration of your property and will liaise with us about your insurance claim.
Exterior clean up. If the incident is caused by a problem with our network, we will assist with an initial clean-up of the yard or grounds around your home. We follow a clean up procedure established under guidance from Queensland Health, which includes removing any solid material, and rinsing and disinfecting the affected area to kill off bacteria and smell associated with sewage. As an additional precaution, we advise people to stay away from impacted areas for 48 hours to allow sunshine to kill off any remaining bacteria.
In this situation, we will also conduct an evaluation of our pipes to determine the cause of the incident and assess the steps required to minimise future issues.
Read our Property Damage Restoration Service brochure
for more information.