Skip to main content Saving...
Queensland Urban Utilities Logo
MyAccount
  • About us
  • Community
  • Contact Us
  • FAQs
  • Newsroom
  • Residential
    ResidentialFor all your household needs.
    Close menu
    • Accounts & billing
      • Payment options
      • Help paying your bill
      • Request a copy of your bill
      • Why is my bill higher than normal?
      • Change your contact details
      • Receive your bills via email
      • Your bill explained
      • Prices and charges 2019-20
      • More in Accounts & billing
    • Help and advice
      • Buying, selling or moving?
      • Drinking water quality
      • Plumbing problems
      • Save water at home
      • Water meters
      • Maintain my home
      • Tanker filling stations
    • FAQs
      • Home maintenance
      • Moving house
      • Payment Options
      • Property damage
      • Water meters
      • Your account and bill
  • Business
    BusinessInformation for business customers
    Close menu
    • Account and billing
      • Payment options
      • Receive your bills via email
      • Request a copy of your bill
      • Water and sewerage charges for businesses 2019-20
      • How your bill is calculated
      • Your bill explained
      • Change your contact details
      • Help paying your bill
    • Business services
      • Tanker filling stations and hydrant standpipes
      • Trade waste
      • Tankered waste
      • Advanced Solutions
      • Water quality data
      • Recycled water
      • Moving premises
      • Detecting leaks
      • Water meters
    • FAQs
      • Payment options
      • Property damage
      • Water meters
      • Your account and bill
  • Development
    DevelopmentInformation for developers
    Close menu
    • Our services
      • How to connect water and sewerage
      • Understand the Water Approval process
      • Research my land
      • Build over or near pipes
      • Easements
      • Network access permits
      • Large water meter orders
    • Help and advice
      • Fees and charges
      • Consultants and Contractors
      • Standards and guidelines
      • Development forms
      • Find a contractor
      • Water Netserv Plan
      • Development FAQs
    • Developer Applications Portal
  • Network Upgrades
    Network UpgradesInformation about our infrastructure construction projects
    Close menu
    • Completed Projects
      • Bromelton Stage 1 Trunk Water Main
      • Kenmore Jindalee New Cross River Pipeline Upgrade
      • Murarrie-Pinkenba Cross River Water Pipeline
    • Current Projects
      • Brisbane Water Main Replacement Program
      • Bulimba Creek Sewer Upgrade Stage 2
      • Lowood Fernvale Sewer Upgrade
    • Working on our network
      • Network access permits
      • Network isolation plans
      • Process and timings
  • Faults & Interruptions
    Faults & InterruptionsInformation about service interruptions
    Close menu
    • Water service interruptionsReport a fault
    • Plumbing problems
      • Leak in the street
      • Leak on your property
      • Blockage or sewage overflow
      • Wet weather overflow
      • Low water pressure or flow
      • Property damage

Navigation

Home
  • Residential
    Expand Residential
    • BACK
    • Residential
    • Accounts & billing
      Expand Accounts & billing
      • BACK
      • Accounts & billing
      • Payment options
      • Help paying your bill
        Expand Help paying your bill
        • BACK
        • Help paying your bill
        • Payment extension request
      • Request a copy of your bill
      • Why is my bill higher than normal?
      • Change your contact details
      • Receive your bills via email
      • Your bill explained
        Expand Your bill explained
        • BACK
        • Your bill explained
        • Account summary explained
      • Prices and charges 2019-20
        Expand Prices and charges 2019-20
        • BACK
        • Prices and charges 2019-20
        • Sundry fees and charges 2019-20
        • Water and sewerage charges 2018-19
      • How your bill is calculated
      • Pensioner subsidy
      • Payment reminder service
      • Authority to act
    • Help and advice
      Expand Help and advice
      • BACK
      • Help and advice
      • Buying, selling or moving?
        Expand Buying, selling or moving?
        • BACK
        • Buying, selling or moving?
        • Buying a property
        • Selling a property
        • Tenants and landlords
        • Special water meter read
          Expand Special water meter read
          • BACK
          • Special water meter read
          • Special water meter read application
      • Drinking water quality
        Expand Drinking water quality
        • BACK
        • Drinking water quality
        • Appearance
        • Fish keeping
        • Sickness and irritation
        • Taste and Odour
        • Water hardness
        • Water quality data
      • Plumbing problems
      • Save water at home
        Expand Save water at home
        • BACK
        • Save water at home
        • Current conditions and restrictions
      • Water meters
        Expand Water meters
        • BACK
        • Water meters
        • Water meter testing
      • Maintain my home
        Expand Maintain my home
        • BACK
        • Maintain my home
        • Plant smart to protect your pipes
        • Get set for your holiday
        • Preparing for severe weather
        • Your responsibilities
      • Tanker filling stations
    • Residential FAQs
      Expand Residential FAQs
      • BACK
      • Residential FAQs
      • Home maintenance
      • Moving house
      • Payment options
      • Property damage
      • Sewage treatment
      • Water meters
      • Your account and bill
      • MyAccount
  • Business
    Expand Business
    • BACK
    • Business
    • Account and billing
      Expand Account and billing
      • BACK
      • Account and billing
      • Payment options
      • Receive your bills via email
      • Request a copy of your bill
      • Water and sewerage charges for businesses 2019-20
        Expand Water and sewerage charges for businesses 2019-20
        • BACK
        • Water and sewerage charges for businesses 2019-20
        • Prices and charges 2018-19
          Expand Prices and charges 2018-19
          • BACK
          • Prices and charges 2018-19
          • Prices and charges 2017-18
            Expand Prices and charges 2017-18
            • BACK
            • Prices and charges 2017-18
            • Prices and charges 2016-17
            • Prices and charges 2015-16
      • How your bill is calculated
      • Your bill explained
      • Change your contact details
      • Help paying your bill
    • Business services
      Expand Business services
      • BACK
      • Business services
      • Tanker filling stations and hydrant standpipes
      • Trade waste
        Expand Trade waste
        • BACK
        • Trade waste
        • Trade waste approval
        • Trade waste food service businesses
        • Trade waste charges 2018-19
          Expand Trade waste charges 2018-19
          • BACK
          • Trade waste charges 2018-19
          • Trade waste charges 2017-18
        • Trade waste charges 2019-20
        • Trade waste guidelines
        • Requirements for hydraulic plans
        • Apply for, amend or cancel trade waste approval
          Expand Apply for, amend or cancel trade waste approval
          • BACK
          • Apply for, amend or cancel trade waste approval
          • Amend contacts of trade waste approval
          • Amend details of trade waste approval
          • Cancel trade waste approval
          • New trade waste approval
          • Retrieve application of trade waste approval
        • Application for trade waste consent
      • Tankered waste
        Expand Tankered waste
        • BACK
        • Tankered waste
        • Tankered waste approval
        • Tankered waste charges
        • Tankered waste discharge locations
      • Advanced Solutions
      • Water quality data
      • Recycled water
        Expand Recycled water
        • BACK
        • Recycled water
        • How to access recycled water
        • Recycled water quality
        • Recycled water pricing
        • Tankered recycled water
        • Recycled water contact details
      • Moving premises
      • Detecting leaks
      • Water meters
      • SAS Laboratory
      • Emergency planning
      • Save water in business
    • Business FAQs
      Expand Business FAQs
      • BACK
      • Business FAQs
      • Payment options
      • Property damage
      • Water meters
      • Your account and bill
  • Development
    Expand Development
    • BACK
    • Development
    • Our services
      Expand Our services
      • BACK
      • Our services
      • How to connect water and sewerage
        Expand How to connect water and sewerage
        • BACK
        • How to connect water and sewerage
        • Standard connections
        • Property service and network connections
        • Services Advice Notice
      • Understand the Water Approval process
      • Research my land
      • Build over or near pipes
      • Easements
      • Network access permits
      • Large water meter orders
    • Help and advice
      Expand Help and advice
      • BACK
      • Help and advice
      • Fees and charges
        Expand Fees and charges
        • BACK
        • Fees and charges
        • Infrastructure charges and agreements
      • Consultants and Contractors
      • Standards and guidelines
        Expand Standards and guidelines
        • BACK
        • Standards and guidelines
        • As-Constructed submissions and ADAC
      • Development forms
      • Find a contractor
      • Water Netserv Plan
        Expand Water Netserv Plan
        • BACK
        • Water Netserv Plan
        • Draft Water Netserv Plan
      • Development FAQs
    • Developer Applications Portal
  • Network Upgrades
    Expand Network Upgrades
    • BACK
    • Network Upgrades
    • Current projects
    • Fire hydrants
    • Sewer Inspection Program
    • Water meter replacement program
    • Working on our network
      Expand Working on our network
      • BACK
      • Working on our network
      • Network Access Permit
      • Network isolation plans
        Expand Network isolation plans
        • BACK
        • Network isolation plans
        • Water Network Isolation Plan
        • Sewerage Network Isolation Plan
      • Process and timings
    • Completed projects
  • Faults & Interruptions
    Expand Faults & Interruptions
    • BACK
    • Faults & Interruptions
    • Plumbing problems
      Expand Plumbing problems
      • BACK
      • Plumbing problems
      • Leak in the street
      • Leak on your property
        Expand Leak on your property
        • BACK
        • Leak on your property
        • How to check for leaks on your property
        • Concealed leak financial assistance
        • Concealed leak financial assistance application
        • Minimise the impact of leaks
          Expand Minimise the impact of leaks
          • BACK
          • Minimise the impact of leaks
          • Concealed Leak Insurance claims process
      • Blockage or sewage overflow
        Expand Blockage or sewage overflow
        • BACK
        • Blockage or sewage overflow
        • How to prevent blockages
        • How to clear a blockage
        • Overflow relief gullies
        • Household tips
      • Wet weather overflow
      • Low water pressure or flow
      • Property damage
    • Water service interruptions
  • MyAccount
  • About Us
    Expand About Us
    • BACK
    • About Us
    • Who we are
      Expand Who we are
      • BACK
      • Who we are
      • Board Members and Executives
      • Strategic direction
      • Our geographic area
      • Our history
    • What we do
      Expand What we do
      • BACK
      • What we do
      • Our energy strategy
    • Customer and community reference group
    • Corporate information
      Expand Corporate information
      • BACK
      • Corporate information
      • Our policies
      • Performance reports
      • Publications
      • Right to Information
      • Disclosure Program
        Expand Disclosure Program
        • BACK
        • Disclosure Program
        • How it works
        • How to make a report
      • Social media terms of use
      • Website terms of use
      • Employee access
    • Careers
      Expand Careers
      • BACK
      • Careers
      • Current opportunities
      • Existing applicants
      • Rewards and benefits
      • Why work here
    • Information for suppliers
      Expand Information for suppliers
      • BACK
      • Information for suppliers
      • Supplier code of conduct
      • Becoming a supplier
      • Contract opportunities
      • Invoice and payment guidelines
      • Make a complaint - Procurement
      • Whistleblowing programme
      • Modern Slavery Act
      • Notices and updates
      • Utilita portal
      • My Contractor Help
      • Contractor WHS Induction Requirements
        Expand Contractor WHS Induction Requirements
        • BACK
        • Contractor WHS Induction Requirements
        • Prepare WHS Documentation & Information
        • Undertake Contractor WHS Induction
      • Mandatory training
      • Health & Safety Information
        Expand Health & Safety Information
        • BACK
        • Health & Safety Information
        • Golden rules
          Expand Golden rules
          • BACK
          • Golden rules
          • Driving safely
          • Personal protective equipment
          • Ground disturbance
          • Working at heights
          • Confined space entry
          • Safety behaviours
          • Lifting operations
          • Energy isolation
          • Fit for work
        • Safety policy
        • Safework method statement
        • Standard Operating Procedures
        • Risk assessment
    • Innovation
  • Contact UU
    Expand Contact UU
    • BACK
    • Contact UU
  • Newsroom
    Expand Newsroom
    • BACK
    • Newsroom
    • News
    • Media Gallery
    • Residential newsletters
    • Business news
    • Development industry news
Roof tops
  • Lodge an application online
  • Connect water and sewerage
  • Research my land
  • Fees and charges

Development

Our services
  • How to connect water and sewerage
  • Understand the Water Approval process
  • Research my land
  • Build over or near pipes
  • Easements
  • Network access permits
  • Large water meter orders

More in Our services

Help and advice
  • Fees and charges
  • Consultants and Contractors
  • Standards and guidelines
  • Development forms
  • Find a contractor
  • Water Netserv Plan
  • Development FAQs

More in Help and advice

Developer Applications Portal

More in Developer Applications Portal

Development industry news

More in Development industry news

Back to top
  • About us
  • Community
  • Contact Us
  • FAQs
  • Newsroom
Connect with us
  • Residential
  • Business
  • Development
  • Network Upgrades
  • Faults & Interruptions
  • Terms of use
  • Site map

Copyright © 2018. Urban Utilities is the trading name of the Central SEQ Distributor-Retailer Authority.