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FAQ Archive

Queensland Urban Utilities Water Netserv Plan - Connections Policy

  • 13.0 - Connection Criteria (Staged Water Connection)
  • 15.5 - Apply for a Staged Water Connection
Refer to the Connections Policy

We acknowledge that our Applications Portal does not provide an easy system for managing Staged Water Approvals. Until an improvement is delivered, please proceed with either of the following scenarios. Thank you for your patience.

If you are unsure of how to proceed, please confirm development intentions with your client.
Scenario 1: You intend to plan seal the entire development at once.
Application process: Submit one Water Approval application for all stages of development via a Property Service or Network Connection application (not a Staged Water Approval).

Cost: You will receive one Decision Notice, including base application fees and associated Minor or Major Works charges.

Benefit: Management of only one application, Decision Notice and related fees. However, you will not be able to plan seal progressively (e.g. seal an individual stage). All infrastructure charges must be paid and all connection works must be completed for the entire development before a Queensland Urban Utilities Connection Certificate will be issued. A Connection Certificate is a requirement of council plan sealing.
Scenario 2: You intend to plan seal the development in stages.
Application process: Submit a Staged Water Approval application for the first stage(s) of the development. The first staged application must include a staging plan setting out the proposed stages of connection and a servicing strategy with a sufficient level of detail to identify the demand for each stage and proposed servicing solution and infrastructure required.

We will assess the entire development, but issue a Decision Notice for the first stage(s) of development only.
You will then need to submit further Staged Water Approval applications for subsequent stages to suit the sequencing of your construction and plan sealing development assessment requirements. You will receive a separate Decision Notice for each approved stage.

Cost: You will incur application fees and associated Minor or Major Works charges for each stage of development.  

Benefit: The flexibility to pay infrastructure charges and complete works progressively to meet your development requirements.

SEQ Sewerage Code - Part 1 (Planning and Design), Clause 5.5.2
For servicing the whole of a multiple occupancy lot (strata title, community title, dual occupancy) a single point of connection shall be provided.

SEQ Water Supply Code - Part 1 (Planning and Design), Clause 5.11.12
Community title schemes shall be provided with a single service to the property boundary.

Refer to the Code

Note: SEQ Water Supply Code, Clause 5.11.12 refers to water services for domestic supply purposes only.

Property service requirements
- Single point of connection as per SEQ Sewerage Code. Exceptions can be granted if topographical constraints exist.
Water - As per the October 2015 Schedule of Amendments to the SEQ Water Supply Code, in certain circumstances additional property services are permitted for private fire fighting (refer to 8.8.12, 8.8.8).

Metering requirements
Refer to Queensland Urban Utilities' Submetering Policy  and Fire Hydrant & Hose Reel Metering Arrangements for guidance on metering.

Lodge a Design Variation to request a variation to the Code or Queensland Urban Utilities guidelines.

SEQ Sewerage Code - Part 1 (Planning and Design), Clause 5.8 (a)

10 metres for DN100 (DN110PE) property connection sewers (may be increased to up to 25 metres for connections in brownfield developments at the discretion of the relevant SEQ-SP).

Refer to the Code

Exceptions for brownfield developments

Queensland Urban Utilities may permit DN100 sewer property connections up to 25 metres in length when the location of the existing sewer network may cause increased construction costs or significant work on neighbouring properties.

Brownfield developments should comply with the SEQ Code where feasible, however we will grant exceptions on a case by case basis. Lodge a Design Variation in the Applications Portal to request this exception.

Exceptions will not be granted for greenfield developments.

SEQ Water Supply Code - Part 1 (Planning and Design), Clause 7.9

Generally, a fully restrained PE pipe system does not require the use of anchorage. The restrained system may be provided through welded joints, restrained couplings or flanges. Designers shall assess the needs for anchorage i.e. ends of mains or transition between different pipe materials. The transition areas shall be restrained with concrete thrust restraints.

Pipework that is subject to thrust forces must have appropriate thrust restraints (e.g. thrust blocks). For example, PE pipework must have a ductile iron thrust connector with in-line thrust restraint where it transitions to non-PE pipe material.

The purpose is to restrain unbalanced forces and prevent joint separation caused by internal pressure and shortening/lengthening due to temperature changes and Poissons effect.

Refer to the Code

Thrust block design
Thrust blocks must be designed for a minimum test pressure of 1200kPa. Refer to standard drawings SEQ-WAT-1104-1 (Detail A: In-line connection), 1205-1, 1206-1, 1207-1, 1208-1.

Note: The standard drawings do not apply in soils with less than 50kPa bearing capacity. A geotechnical assessment and individual design is required for these soils.

Design drawings must show the thrust force and direction (refer SEQ-WAT-1101-2).

Important consideration: Where excavation is proposed in the vicinity of existing live pipelines, the effect of removing soil behind unrestrained fittings/thrust blocks must be considered. Alternative thrust restraint must be implemented (or the live pipelines temporarily shut-down) to ensure work health and safety risks are addressed.

SEQ Water Supply Code - Part 1 (Planning and Design)

Clause 8.8. Also refer to clause 8.6.2, 8.8.3, 8.8.5, 8.8.8-11.

Refer to the Code

The position of hydrants on water mains shall comply with the following requirements:


  • Every property shall have a hydrant within 40m of its front boundary (this requirement can be relaxed for urban residential infill developments where the water mains already exist) (Clause 8.8.8 (a)).
  • In urban areas, every property, other than those that are part of a community title scheme, shall have a hydrant within 90m of the furthest point of any existing, proposed, or future Class 1 buildings, measured along the street to the property entrance and around the perimeter of the building (where this requirement cannot be met from hydrants on Queensland Urban Utilities mains in public streets, a private fire main must be provided on the property) (Clause 8.8.8 (b)).
  • Hydrants shall be installed at crests, low points and other points for operational purposes (Clause 8.8.8 (c)) - refer to additional requirements below.


  • In urban areas, hydrants shall be installed at a maximum spacing of 80m (Clause 8.8.8 (d)).
  • In rural areas, hydrants shall be installed at a maximum spacing of 240 m (Clause 8.8.8 (e)).

Design considerations for operational purposes

  • At high points on reticulation mains to release air during charging, to allow air to enter the main when dewatering and for manual release of any build-up of air (Clause 8.8.10).
  • Adjacent to scours at low points for water saving purposes (Clause 8.6.2, 8.8.10).
  • To facilitate flushing/swabbing of each section of water main (Clause 8.8.3).
  • A minimum of one hydrant is required between two stop valves (Clause 8.8.3).
  • At ends of mains adjacent to scours (Clause 8.8.11).


  • Hydrant requirements as stated in the SEQ Code are for Queensland Urban Utilities' purposes, they are not intended to supplant building fire fighting provisions. Refer to State Planning Policy requirements for building fire fighting provisions.
  • Fire protection within community title scheme developments shall comply with the State Planning Policy requirements.
  • Hydrants shall be located in line (+/- 200 mm) with the side real property boundary (Clause 8.8.9).
  • Hydrants shall not be located under driveways (Clause 8.8.9).
  • Hydrant requirements apply to reticulation mains <=DN300.

Lodge a Design Variation to request a variation to the Code or Queensland Urban Utilities guidelines.