Connection design and application management

Property Service and Network Connections - An endorsed consultant can design and certify your connection, as well as manage the application and construction process.

List of endorsed consultants

Field testing of street hydrants

The following companies are approved by Queensland Urban Utilities to undertake field testing on our hydrants. No company is permitted to undertake hydrant testing without prior approval from Queensland Urban Utilities. 

Connection construction

Any contractor with the appropriate qualifications is permitted to construct a new Property Service or Network Connection. We recommend you talk to your engineer when selecting a contractor. Standard connections are undertaken by our construction partner, Ventia. 

Valve operations

A Queensland Urban Utilities accredited valve turner is required for connections undertaken by contractors via a Network Access Permit. No other companies are permitted to turn valves on our network.The information below is to assist you in selecting a valve turner, however for accurate quotes and specific details please contact the company directly. 


VENTIA DETECTION SERVICES
QUEENSLAND URBAN UTILITIES
CONTACT
Jacob Lawson
0438 975 378
valve.operations@ventia.com.au
Nikki Cole
0434 314 680
scheduler@detectionservices.com.au
Network Access Team
07 3856 7033
networkaccess@urbanutilities.com.au
AVAILABILITY
24/7
Monday to Thursday - 24/7
Friday to Saturday - 6am to 6pm
Sunday -  by request
Advance notice required for weekend bookings.
Monday to Friday - 6am to 6pm
PRICES (excl. GST)
Business hours (7am to 4pm) - $90 p/h
After hours (4pm to 7am and weekends) - $140 p/h
Public holidays - $190 p/h
Water off notice delivery - $90 p/h
Business hours (6am to 6pm) - $90 p/h, per person
After hours (6pm to 6am and weekends) - $140 p/h, per person
Public holidays - $190 p/h, per person
Trial shuts require two people.  The actual shut is typically one person, depending on valves and main pipework.
$1049 flat rate per shut, includes trial shut and 50 leaflet drops (additional leaflets priced on request).
MINIMUM CHARGE
 Minimum four hours (excl. water off notice delivery).
Minimum one person for four hours. $1049 flat rate per shut.
CANCELLATION FEE
 $100 cancellation fee (if cancelled within 48 hours of isolation)
or minimum charge applies.
48 business hours’ notice required. Failure to provide can result in
four hour minimum charge.
48 business hours’ notice required. Failure to provide can result in
flat rate charge.
SERVICES Review of shut plans
Isolation services (48 hours’ notice required if customers have
been notified, or 72 hours if notice delivery required)
Trial shuts and valve audits
Water off notice delivery
Review of shut plans
Isolation services
Trial shuts and valve audits
Report of trial findings
Water off notice delivery
Liaise with Queensland Urban Utilities about critical customers
Isolation services
Trial shuts and valve audits
Report of trial findings
Water off notice delivery
Analyse critical customer impact