How to seek written approval from us as part of your lodgement to council for a plumbing approval

We undertake assessments of plumbing and hydraulic systems to ensure they are constructed in a manner that protects our water and sewerage infrastructure. These assessments are undertaken in accordance with the Plumbing and Drainage Act 2002 and integrated into our Water Approval Process.

As part of this process, you will receive a Water Approval Decision Notice, which you can submit as a requirement of your application to council.

You also have the flexibility to schedule your application for a Water Approval before, during or after council’s development assessment process.

Fact sheet: Plumbing approval process - how to seek written approval from Queensland Urban Utilities

Advice for development approval applications lodged prior to 1 July 2014

If you are unsure of how to proceed please contact us.

Transitional applications - Certificate to Connect
If you have already received a “Certificate to Connect” from us under our previous system you can still provide that to councils for your plumbing approval.

In accordance with the Plumbing and Drainage Act 2002, Queensland Urban Utilities has a written agreement with our shareholder councils for residential dwellings (Class 1a & 10a) and for Class 2 – 9 buildings where a Water Approval Decision Notice has been issued. You do not need to approach us for written approval in these circumstances.

Flow and Pressure Services Advice Notice

We offer Flow and Pressure Services Advice Notices for simple flow and pressure test information. Indicative flow and pressure curves from a computational hydraulic model can be provided for any part of our water network.

Request a Flow and Pressure Services Advice Notice

Cost: $350 +GST

Hydraulic field flow and pressure advice for existing properties is provided by private consultants. For details about consultants who provide this advice, please contact The Association of Hydraulic Services Consultants Australia Queensland Chapter or phone 07 3211 3262.

Information provided by Queensland Urban Utilities is based on hydraulic modelling ("Hydraulic Modelling Information"). Model results are for the anticipated performance.  The Hydraulic Modelling Information has not been verified by field measurements and may be inaccurate due to field conditions. As such, users relying on Hydraulic Modelling Information do so at their own risk and should make their own independent investigations to verify model outputs.

The Hydraulic Modelling Information does not state nor imply a guaranteed level of service.  Designers are referred to Queensland Urban Utilities’ Customer Charter and Customer Service Standards for facility hydraulic service considerations.  Queensland Urban Utilities does not provide a service of minimum flows and pressures to private fire-fighting systems.

Due to changing operational circumstances, pressure and flows delivered to a service may vary.  Designers are advised to make adequate provisions within the fire system installation for the pressure, flow and reliability requirements, for the life of the system. In the event that the developer intends to rely on the performance of Queensland Urban Utilities’ existing spring fire hydrant, on-site testing should be undertaken to determine that the hydrant is operating as required. It is the responsibility of the developer to ensure that the adopted hydrant meets the required performance.