Process for property service, network and staged water connections

Property service connections, network connections and staged water connections follow the same end-to-end connections process.

Our commitment to you details timeframes during the connection process. You can also refer to the Connections Policy.

Property service connections
Any connection to a single property from Queensland Urban Utilities’ water or sewerage reticulation infrastructure. This is also the application type relevant to the plumbing written approval process.
 
Network connections
Connection of new reticulation infrastructure to Queensland Urban Utilities’ existing water or sewerage networks. In most cases an application for a network connection will also include all associated property service connections.
 
Staged water connections
A staged water connection is any connection where you seek to carry out the connection in more than one stage. This can include, but is not limited to:
  1. network connection followed by one or more property service connection(s)
  2. network connections carried out in more than one stage, or
  3. property service connection to one or more properties carried out in more than one stage.
For residential developments, the SEQ Water Supply and Sewerage Design and Construction Code requires property service infrastructure to be constructed at the same time as network infrastructure so item 1 above would generally not be applicable.
You can request a services advice notice if you would like more information or advice from us before lodging your connection application.

Developers or nominated representatives of a developer (e.g. town planner, hydraulics consultant, engineering consultant) can submit a connection request in our applications portal.

As part of the application you will need to submit:
  • a property information spreadsheet
  • a preliminary design (this is often required as part of the council development assessment application)
  • an owner’s consent form, if you are not the property owner.
  • type of service required:
    • connection – a new connection where there is currently no connection; or
    • disconnection – disconnecting current connection so there will be no connection to the lot; or
    • alteration – changing the connection on the lot, for example change in size, location or use.

Assessment of the connection will commence following payment of application fees.

For information on timeframes refer to our service commitments or Water Netserv Plan (Part A) – Connections Policy.
Within 20 business days of receiving your complete connection application, we will issue you a Decision Notice. A Decision Notice for an approved application is usually valid for 24 months and will include:
  • Water Approval reference number, e.g. 00-PNT-12345
  • Connection design conditions
  • Classification of works
    • Minor works requires the developer to engage an engineering consultant endorsed by Queensland Urban Utilities to design, construct and maintain the connection.
    • Major works permits the developer to engage their choice of RPEQ qualified engineer (can be an endorsed consultant) and construction contractor. Designs must be approved by Queensland Urban Utilities and construction audited.
  • An invoice for the remaining fees and charges anticipated during the connection process outlined in Water Netserv Plan (Part A) – Charges Schedule.

We will also determine if the development will trigger the need for Queensland Urban Utilities to upgrade our water and sewerage infrastructure. If applicable, you may  receive an Infrastructure Charges Notice. Depending on the complexity of the development, a Water Infrastructure Agreement may be required to reimburse the cost of trunk water and/or sewerage infrastructure.

Minor works criteria
  • All residential, commercial and industrial water and sewerage property service connections that are not standard connections
  • Network connections for water reticulation infrastructure up to 80 metres with an internal diameter not exceeding 225mm
  • Network connections for sewerage reticulation infrastructure up to 90 metres with an internal diameter not exceeding 225mm and not including more than two maintenance holes, and
  • Some exceptions or additions may apply to the above, and will be determined on a case by case basis.

Refer to your Decision Notice to confirm if your application is deemed minor works.

Design and construction of minor works 

Design

Minor works enables you to self-deliver minor works under our endorsed consultant certification scheme.

Your responsibilities:

  • engage an engineer from our list of endorsed consultants to design, construct and maintain the connection
  • ensure you are satisfied with the consultants’ qualifications, experience and insurance
  • login to the portal and add their details as an additional contact in your application. This enables the consultant to access the information they require to ensure design complies with the Water Approval conditions.

Endorsed consultant’s responsibilities:

  • certify engineering designs and upload design package to portal
  • audit and certify compliance of construction works with the certified design
  • certify compliance with on/off maintenance requirements.

Queensland Urban Utilities may audit any or all of the design, construction and maintenance aspects of the new infrastructure. Non-compliance may result in us taking action against the developer and/or the endorsed consultant.

Queensland Urban Utilities does not provide design services.

Construction

You can engage your choice of construction and/or plumbing contractor. We recommend you liaise with your endorsed consultant to select a contractor that is capable of undertaking the works.

Once you have selected your contractor you need to add them as an additional contact in your online application. If it is their first time using the portal, they will need to create a user account before you can add their details.

During construction, the contractor must contact us to:

  • arrange Network Access Permits
  • book Queensland Urban Utilities Assurance Officer to attend live works
  • order large water meters.

Connection Certificate

We will issue you a Connection Certificate upon receipt of as-constructed drawings and any other requirements of the Water Approval. The Connection Certificate is required for council plan sealing.

Refer to your Decision Notice to confirm your application is considered major works.

Design and construction of major works 

Design

Major works enables you to engage your choice of engineering consultant to design water and/or sewerage connections.

Your responsibilities:

  • engage an engineer from our list of endorsed consultants or an RPEQ qualified engineer
  • ensure you are satisfied with the consultants’ qualifications, experience and insurance
  • login to the portal and add their details as an additional contact in your application. This enables the consultant to access the information they require to ensure design complies with the Water Approval conditions. If you engage an engineer who is not a Queensland Urban Utilities endorsed consultant, they will need to create a portal user account before you can add their details.

Engineering consultant’s responsibilities:

  • certify engineering designs and upload design package to portal
  • audit and certify compliance of construction works with the certified design
  • certify compliance with on/off maintenance requirements.

Queensland Urban Utilities’ responsibilities:

  • Once the design package has been loaded into the portal, our team will review the design to ensure compliance to the conditions outlined in the Water Approval. No construction can commence until the design package has approved by Queensland Urban Utilities.  
  • We may audit any or all of the design, construction and maintenance aspects of the new infrastructure. Non-compliance may result in us taking action against the developer and/or engineering consultant.

Queensland Urban Utilities does not provide design services.

Construction

You can engage your choice of construction or plumbing contractor and recommend you liaise with your engineering consultant to select a contractor that is capable of undertaking the works.

Once you have selected your contractor you need to add them as an additional contact in your online application. If it is their first time using the portal, they will need to create a user account before you can add their details.

After the design package has been approved by us, a Queensland Urban Utilities Assurance Officer will attend a pre-start construction meeting with the contractor, and undertake audit and compliance of all construction works.

During construction, the contractor will contact us to:

  • arrange Network Access Permits
  • book Queensland Urban Utilities Assurance Officer to attend pre-start meeting and undertake audit and compliance of all construction works
  • order large water meters.

Connection certificate and plan sealing

We will issue you a Connection Certificate upon receipt of as-constructed drawings and any other requirements of the Water Approval. The Connection Certificate is required for council plan sealing.
 

Where water and sewerage infrastructure has not been constructed by Queensland Urban Utilities, developers are responsible for maintenance and repair for a period of 12 months (or as specified in the Water Approval).

Following this period, we will inspect and certify the infrastructure before taking ownership of the asset.

Applications portal

Fees and charges

Prices and more details on each charge category are outlined in the Charges Schedule

A property service and network connection base application fee is to be paid when you submit your connection application. The request fee will apply for each connection, disconnection and/or alteration to each service requested (i.e. drinking water, non-drinking water and/or wastewater). 

Following the assessment of your application, you will receive a charge notice.

Minor works charges

  • Minor works certification scheme audit and compliance fee

Major works charges

  • Design approval fees
  • Work inspection fees
  • Maintenance bond (if required)
  • Technical report review fees (if required)

If the connection generates additional demand on our trunk infrastructure network, you may also be issued an Infrastructure Charge Notice

You can pay fees and charges via the portal or our other payment options. Tax invoices are added to your portal application.

All other costs are arranged directly with your selected engineering consultant and construction/plumbing contractor.  

 

Glossary

Endorsed consultant: Engineering consultant endorsed by Queensland Urban Utilities to design and certify connections, disconnections and alterations to our network defined as minor works.

Water Approval: Authority given to a developer to make a connection, disconnection or alteration to our water or sewerage network.

On/off maintenance requirements: Process for transferring the responsibility for maintaining constructed infrastructure from the developer to Queensland Urban Utilities.

Network access permits: Permit issued by Queensland Urban Utilities that authorises you to work on or near our live water and sewerage infrastructure and contains relevant terms and conditions.

Large water meters: Have a diameter over 50mm.

Connection Certificate: We issue a Water Approval Connection Certificate when connection, disconnection or alteration works are completed to our satisfaction.

Plan sealing: Also known as plan signing is the final stage of sub-division approval process where council approves the plans.