Important notices about our applications portal:

We recommend using Google Chrome when using the Applications Portal.

We are currently experiencing a technical error with credit card payments through the fees cart. It is recommended to pay via our sundry payment gateway.

Save time and money with a properly made application

Ensuring your application is complete and correct can save you time and money. To help us meet your expectations for a consistent assessment without delay, please ensure your application is properly made and includes all necessary information.

Download our Check for Completeness guideline (PDF) for more information about how to submit a complete application

Enquiries and advice

If you have a question relating to a specific stage of the application process, or need to know more about what information to provide, fees and charges, or the development process, please send your enquiry to

 

Access the applications portal

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Standard Connection applications (lodged and paid; average year to date 2018-19)

For best display, please view in Chrome.

  Apr 19  May 19  Jun 19  Jul 19  Aug 19  Sep 19 
Approval within 10 business days* 100%  100%  100%  100%  100%  100%

*From receipt of payment and inclusive of public holidays


Property and Network Connection applications (lodged and paid; average year to date 2018-19)

For best display,  please view in Chrome. 

   Apr 19  May 19  Jun 19  Jul 19 Aug 19   Sep 19
Approval within 20 business days*^ 73%  72%  72%  82%  76%  83% 

*From receipt of payment and inclusive of public holidays

^Includes Check for Completeness and Requests for Information where applications are with customers


You can make an online application in the portal for the following services:
Services not included in the applications portal are:

You first need to decide what service you require.

You will then need to tell us:
  • type of connection - standard, property service, network or staged water connection
  • the service type - drinking water, non-drinking water or sewerage (non-drinking or recycled water is only available in specific areas - check our connection area maps before making an application for this service)
  • whether the application is for a connection, disconnection or alteration to each service applied for.
You will also need to upload information to support your application:
  • for standard connections
    • detailed site plan, marked up with the preferred location of the connection(s)
    • building plans if applying for a connection for a duplex or auxiliary dwelling
    • owner’s consent form (PDF) if you are not the property owner

We will undertake an initial review of your application and any information you have provided to us. If we require further information from you to enable us to complete our assessment of your application, we will issue a request for information by email and you will need to lodge the additional information via the Developer Application Portal.

Queensland Urban Utilities will assess your application against the criteria set out in our Water Netserv Plan (Part A) – Connections Policy and will issue you with a Decision Notice confirming:
  • approval or refusal of your request
  • conditions that apply to your Water Approval (or reasons for its refusal), and
  • next steps in the connection process.
For time frames, refer to our service standards (PDF) 
You can download the following forms, complete and email with supporting attachments to developmentenquiries@urbanutilities.com.au

Standard connection application (PDF)
Services Advice Notice request (PDF)
Property service, network or staged water connection application (PDF)