Applications portal

Important notices about our applications portal:

We recommend using Google Chrome when using the Applications Portal.

We are currently experiencing a technical error with credit card payments through the fees cart. It is recommended to pay via our sundry payment gateway.

Note about properly made applications:

In some cases, fewer than 15 per cent of applications submitted to Queensland Urban Utilities are properly made or provide correct or complete information. To meet your expectations of more timely and consistent assessment, we need your help. By 1 October 2018, we will be upholding our commitment to assess only properly made applications with the necessary information to make an informed decision.

Download our Check for Completeness guideline (PDF) for more information.

Access the applications portal

What services can I apply for in the applications portal?

You can make an online application in the portal for the following services:

Standard connections

Property service, network and staged water connections

Services Advice Notice
Queensland Urban Utilities written approval for plumbing works (apply for a property service connection)
Approval to lower or raise a manhole (apply for a property service or network alteration depending on scope of works

Services not included in the applications portal are:

What information do I need to make an application?

You first need to decide what service you require.

You will then need to tell us:

type of connection - standard, property service, network or staged water connection
the service type - drinking water, non-drinking water or sewerage (non-drinking or recycled water is only available in specific areas - check our connection area maps before making an application for this service)
whether the application is for a connection, disconnection or alteration to each service applied for.

You will also need to upload information to support your application:

for standard connections
- detailed site plan, marked up with the preferred location of the connection(s)
- building plans if applying for a connection for a duplex or auxiliary dwelling
- owner’s consent form (PDF) if you are not the property owner

other types of connection
- development information, including the nature of the proposed development, details of any associated development approvals or applications and information necessary to calculate adopted infrastructure charges
- development plans
- owner’s consent form (PDF) if you are not the property owner
- property information spreadsheet
- trade waste approval (if relevant)
- Meter installation Single Lot (PDF) (if relevant)
- Meter installation, disconnection, replacement Multiple Lots (PDF) (if relevant), and
- any other information that may assist us in assessing your application.

How will my connection application be assessed?

We will undertake an initial review of your application and any information you have provided to us. If we require further information from you to enable us to complete our assessment of your application, we will issue a request for information by email and you will need to lodge the additional information via the Developer Application Portal.

Queensland Urban Utilities will assess your application against the criteria set out in our Water Netserv Plan (Part A) – Connections Policy and will issue you with a Decision Notice confirming:

approval or refusal of your request
conditions that apply to your Water Approval (or reasons for its refusal), and
next steps in the connection process.

For time frames, refer to our service standards (PDF)

What if I can't access the online applications portal?

You can download the following forms, complete and email with supporting attachments to developmentenquiries@urbanutilities.com.au

Standard connection application (PDF)
Services Advice Notice request (PDF)
Property service, network or staged water connection application (PDF)