Applications portal

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Applications	Sep 19	Oct 19	Nov 19	Dec 19	Jan 20	Feb 20
Approval within 10 business days*	100%	100%	100%	100%	100%	100%

*From receipt of payment and inclusive of public holidays

For best display,  please view in Chrome. 

	Sep 19	Oct 19	Nov 19	Dec 19	Jan 20	Feb 20
Approval within 20 business days*^	83%	83%	80%	84%	80%	82%

*From receipt of payment and inclusive of public holidays

^Includes Check for Completeness and Requests for Information where applications are with customers

You can make an online application in the portal for the following services:

• Standard connections
• Property service, network and staged water connections
• Services Advice Notice
• Queensland Urban Utilities written approval for plumbing works (apply for a property service connection)  
• Approval to lower or raise a manhole (apply for a property service or network alteration depending on scope of works

Services not included in the applications portal are:

• Flow and Pressure Services Advice Notices
• Engineering searches
• Build over infrastructure referrals

You first need to decide what service you require.

You will then need to tell us:

• type of connection - standard, property service, network or staged water connection
• the service type - drinking water, non-drinking water or sewerage (non-drinking or recycled water is only available in specific areas - check our connection area maps before making an application for this service)
• whether the application is for a connection, disconnection or alteration to each service applied for.

You will also need to upload information to support your application:

• for standard connections
  • detailed site plan, marked up with the preferred location of the connection(s)
  • building plans if applying for a connection for a duplex or auxiliary dwelling
  • owner’s consent form (PDF) if you are not the property owner

• other types of connection
  • development information, including the nature of the proposed development, details of any associated development approvals or applications and information necessary to calculate adopted infrastructure charges 
  • development plans
  • owner’s consent form (PDF) if you are not the property owner
  • property information spreadsheet
  • trade waste approval (if relevant)
  • Meter installation Single Lot (PDF) (if relevant)
  • Meter installation, disconnection, replacement Multiple Lots (PDF) (if relevant), and
  • any other information that may assist us in assessing your application.

We will undertake an initial review of your application and any information you have provided to us. If we require further information from you to enable us to complete our assessment of your application, we will issue a request for information by email and you will need to lodge the additional information via the Developer Application Portal.

Queensland Urban Utilities will assess your application against the criteria set out in our Water Netserv Plan (Part A) – Connections Policy and will issue you with a Decision Notice confirming:

• approval or refusal of your request
• conditions that apply to your Water Approval (or reasons for its refusal), and
• next steps in the connection process.

For time frames, refer to our service standards (PDF) 

You can download the following forms, complete and email with supporting attachments to developmentenquiries@urbanutilities.com.au

Standard connection application (PDF)
Services Advice Notice request (PDF)
Property service, network or staged water connection application (PDF)