Service delivery response to COVID-19

To uphold our commitment to keeping applications moving, we are working to minimise any potential disruptions for developer customers. We are well prepared however we want to acknowledge that the current public health situation is dynamic. We appreciate your patience as we work with the rest of the industry to continue delivering our services in an evolving set of circumstances.

Important notice regarding credit card payments

Due to a current technical issue with credit card payments in the fees cart, please use our sundry payment gateway

Google Chrome is the recommended browser for using the Applications Portal. 

Save time and money with a properly made application

Download the Check for Completeness guideline (PDF) for advice on how to submit a complete application. We assess applications in the order they are received, and making sure your application is complete and correct can save you time and money.

You can help us meet your expectations for a timely decision by:  

  • ensuring your application is properly made
  • including all necessary supporting documents
  • responding promptly to any requests for additional information.

Access the applications portal

Monthly performance statistics 

Standard Connection applications (lodged and paid; average year to date 2018-19)

For best display, please view in Chrome.

 Sep 19  Oct 19   Nov 19   Dec 19   Jan 20  Feb 20 
Approval within 10 business days*  100%  100%  100%  100%  100%  100%

*From receipt of payment and inclusive of public holidays

Property and Network Connection applications (lodged and paid; average year to date 2018-19)

For best display,  please view in Chrome. 

   Sep 19  Oct 19  Nov 19   Dec 19  Jan 20  Feb 20
Approval within 20 business days*^ 83%  83%  80%  84%   80%  82%

*From receipt of payment and inclusive of public holidays

^Includes Check for Completeness and Requests for Information where applications are with customers

Using the Portal

You can make an online application in the portal for the following services:
Services not included in the applications portal are:

You first need to decide what service you require.

You will then need to tell us:
  • type of connection - standard, property service, network or staged water connection
  • the service type - drinking water, non-drinking water or sewerage (non-drinking or recycled water is only available in specific areas - check our connection area maps before making an application for this service)
  • whether the application is for a connection, disconnection or alteration to each service applied for.
You will also need to upload information to support your application:
  • for standard connections
    • detailed site plan, marked up with the preferred location of the connection(s)
    • building plans if applying for a connection for a duplex or auxiliary dwelling
    • owner’s consent form (PDF) if you are not the property owner

We will undertake an initial review of your application and any information you have provided to us. If we require further information from you to enable us to complete our assessment of your application, we will issue a request for information by email and you will need to lodge the additional information via the Developer Application Portal.

Queensland Urban Utilities will assess your application against the criteria set out in our Water Netserv Plan (Part A) – Connections Policy and will issue you with a Decision Notice confirming:
  • approval or refusal of your request
  • conditions that apply to your Water Approval (or reasons for its refusal), and
  • next steps in the connection process.
For time frames, refer to our service standards (PDF) 
You can download the following forms, complete and email with supporting attachments to

Standard connection application (PDF)
Services Advice Notice request (PDF)
Property service, network or staged water connection application (PDF)

Enquiries and advice

If you need to know more about what information to provide, fees and charges, or the development process, please send your question to: