Our Commitment to You

Our service commitments set out our obligations and commitments to deliver high quality services for our development industry customers for connection, disconnection or alteration of water and sewerage infrastructure to new or existing properties.

Learn more about our Terminology and Timeframes

 

Monthly assessment statistics

Standard Connection applications (lodged and paid)

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Applications

Nov 22  Dec 22 Jan 22 Feb 22 Mar 22 Apr 22
Approval within 10 business days* 93% 96%  100%  98% 98% 98%

*From receipt of payment and exclusive of public holidays


Connection applications (lodged and paid)

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  Nov 21 Dec 21   Jan 22 Feb 22 Mar 22  Apr 22
Approval within 20 business days*^ 80%  83% 79%  80%  84% 77% 

*From receipt of payment and exclusive of public holidays

^Includes Check for Completeness and Requests for Information where applications are with customers