Once properly made, we will begin assessing your application. If we require further details to help us complete the assessment, we will issue an Information Request by email and you will need to lodge the additional information via the Developer Application Portal within 20 business days. If you don’t supply the additional information within this time, we will continue assessing your application on the information provided and a decision will be made.
All applications are assessed against the criteria set out in our Water Netserv Plan (Part A). Once complete you will receive a Decision Notice confirming:
- approval or refusal of your request
- conditions that apply to your Water Approval (or reasons for its refusal)
- next steps in the connection process (if approval has been granted).
For time frames, refer to our service standards.