Christmas closure notice

Urban Utilities wishes you a safe and happy festive season. Developer Services key dates for this period are:

Our business will be closed for all non-essential services from Mon 21 Dec 2020 - Fri 1 Jan 2021.

Infrastructure works for Standard Connection Water Approvals must be paid by Fri 20 Nov 2020 for our contractor to possibly progress before their Christmas business closure, 24 Dec 2020 - 10 Jan 2021.

Orders for large meters received by 11 Dec 2020 will be able to be delivered prior to the Christmas break.

We look forward to working with you again in 2021.

If you are submitting a development application for the first time, we've got information available to help you understand the application process, timelines and what you need to get started.

Ensuring a complete and correct application

Ensuring your application is complete and correct can save you time and money. To help us meet your expectations for a consistent assessment without delay, please ensure your application is properly made and includes all necessary information.  

Download our Check for Completeness Guideline (July 2020) for more information about how to submit a correct and complete application. 

Forms for use during initial application stage

Making changes to approval conditions
Including extension requests, or seeking review of a decision

If changes to your development result in alterations to design or infrastructure requirements, you may be required to submit an amended decision notice request.

If you are seeking to amend the approval conditions because you believe they are unwarranted or unreasonable, please submit an internal review or conversion application.

For use by engineering consultants and construction contractors

Enquiries and advice

If you have a question relating to a specific stage of the application process, including what information you need to provide, fees and charges, or the development process, please send your enquiry to