Choosing a consultant to design and help manage your application

An engineering consultant must be engaged to develop and certify designs, as well as certifying the construction process. The engineering consultant you can select depends on the type of non-standard connection approval (Major or Minor works) you receive.

  • Minor works: the engineering consultant must be selected from Urban Utilities’ list of Endorsed Consultants (effective: 21 March 2023) that have been authorised to assume some specific responsibilities from Urban Utilities.
    • When choosing an Endorsed Consultant for your Minor Works, all customers are encouraged to ensure you are making a properly informed decision, including seeking multiple quotes.
    • Customers are responsible for arranging adequate commercial agreements when engaging a supplier. Urban Utilities holds no liability over products or services provided by an Endorsed Consultant.
  • Major works: the engineering consultant must have a Registered Professional Engineer of Queensland (RPEQ) certification. In addition, detailed designs must be Urban Utilities approved and Urban Utilities will assist with construction assurance.



Connection construction

Standard connections are undertaken by our construction partner, Service Stream. 

Any contractor with the appropriate qualifications is permitted to construct a new Non-standard connection (previously called a Property Service or Network Connection). We recommend you talk to your engineer when selecting a contractor. As part of the as-constructed package, a copy of licences and tickets must be provided.

The following minimum qualifications must be met for contractors to carry out works on our network:

  • QBCC Contractor Licence for any work outside the property boundary.
  • QBCC Plumbing Licence, in addition to a QBCC Contractor Licence, for any work within the property boundary. 
  • Only a licenced plumber is permitted to install a water meter.
  • Correct tickets must be held by contractors for each type of pipe being installed.

Street hydrant Field Testing

The following companies are approved by Urban Utilities to undertake field testing on our hydrants.

  • Yes Fire
  • Hydraulic Testing and Certification
  • Australian Fire Services Testing
  • FVS Services

Valve operations

An Urban Utilities accredited valve turner is required for connections undertaken by contractors via a Network Access Permit. No other companies are permitted to turn valves on our network.

The information below is to assist you in selecting a valve turner, however for accurate quotes and specific details please contact the company directly. Each accredited valve turner can assist you with:

  • review of shut plans
  • isolation services
  • trial shuts and valve audits
  • reporting of trial findings
  • water off notice delivery
  • liaising with Urban Utilities about critical customers.

Ventia Valve Operations Team
0437 019 292
0434 314 680
Scheduling Team
Monday to Sunday - 24/7


Scheduler - office hours 
Operations - 24/7


Scheduler – 8am to 3pm

Operations – Monday to Friday 7am to 3pm. Afterhours and Weekends by request