Connection design and application management

Property Service and Network Connections - An endorsed consultant can design and certify your connection, as well as manage the application and construction process.

List of endorsed consultants

Field testing of street hydrants

The following companies are approved by Queensland Urban Utilities to undertake field testing on our hydrants.

Connection construction

Any contractor with the appropriate qualifications is permitted to construct a new Property Service or Network Connection. We recommend you talk to your engineer when selecting a contractor. Standard connections are undertaken by our construction partner, Ventia. 

Valve operations

A Queensland Urban Utilities accredited valve turner is required for connections undertaken by contractors via a Network Access Permit. No other companies are permitted to turn valves on our network.

The information below is to assist you in selecting a valve turner, however for accurate quotes and specific details please contact the company directly. Each accredited valve turner can assist you with:

  • review of shut plans
  • isolation services
  • trial shuts and valve audits
  • reporting of trial findings
  • water off notice delivery
  • liaising with Queensland Urban Utilities about critical customers.

VENTIA DETECTION SERVICES
QUEENSLAND URBAN UTILITIES
CONTACT
Ventia Valve Operations Team
0438 975 378
valve.operations@ventia.com.au
Mel Stimpson
0434 314 680
scheduler@detectionservices.com.au
Network Access Team
07 3856 7033
networkaccess@urbanutilities.com.au
AVAILABILITY
Monday to Sunday - 24/7
Monday to Thursday - 24/7
Friday to Saturday - 6am to 6pm
Sunday -  by request
Advance notice required for weekend bookings.
Monday to Friday - 6am to 6pm