Connection design and application management

Property Service and Network Connections - An endorsed consultant can design and certify your connection, as well as manage the application and construction process.

List of endorsed consultants 

Field testing of street hydrants

The following companies are approved by Urban Utilities to undertake field testing on our hydrants.

Connection construction

Any contractor with the appropriate qualifications is permitted to construct a new Property Service or Network Connection. We recommend you talk to your engineer when selecting a contractor. Standard connections are undertaken by our construction partner, Ventia. 

Valve operations

An Urban Utilities accredited valve turner is required for connections undertaken by contractors via a Network Access Permit. No other companies are permitted to turn valves on our network.

The information below is to assist you in selecting a valve turner, however for accurate quotes and specific details please contact the company directly. Each accredited valve turner can assist you with:

  • review of shut plans
  • isolation services
  • trial shuts and valve audits
  • reporting of trial findings
  • water off notice delivery
  • liaising with Urban Utilities about critical customers.

Ventia Valve Operations Team
0437 019 292
0434 314 680
Network Access Team
07 3856 7033
Monday to Sunday - 24/7


Scheduler - office hours 
Operations - 24/7


Monday to Friday - 6am to 6pm