Connection design and application management

Property Service and Network Connections - An endorsed consultant can design and certify your connection, as well as manage the application and construction process.

List of endorsed consultants

Field testing of street hydrants

The following companies are approved by Queensland Urban Utilities to undertake field testing on our hydrants.

Connection construction

Any contractor with the appropriate qualifications is permitted to construct a new Property Service or Network Connection. We recommend you talk to your engineer when selecting a contractor. Standard connections are undertaken by our construction partner, Ventia. 

Valve operations

A Queensland Urban Utilities accredited valve turner is required for connections undertaken by contractors via a Network Access Permit. No other companies are permitted to turn valves on our network.

The information below is to assist you in selecting a valve turner, however for accurate quotes and specific details please contact the company directly. Each accredited valve turner can assist you with:

  • review of shut plans
  • isolation services
  • trial shuts and valve audits
  • reporting of trial findings
  • water off notice delivery
  • liaising with Queensland Urban Utilities about critical customers.

VENTIA DETECTION SERVICES
QUEENSLAND URBAN UTILITIES
CONTACT
Ventia Valve Operations Team
0438 975 378
valve.operations@ventia.com.au
Mel Stimpson
0434 314 680
scheduler@detectionservices.com.au
Network Access Team
07 3856 7033
networkaccess@urbanutilities.com.au
AVAILABILITY
Monday to Sunday - 24/7
Monday to Thursday - 24/7
Friday to Saturday - 6am to 6pm
Sunday -  by request
Advance notice required for weekend bookings.
Monday to Friday - 6am to 6pm
PRICES (excl.
GST)
Below prices are for one operator

Day rate: Monday - Friday (6am - 6pm)
Trial shut - $400 ex GST, flat rate
Full shut - $650 ex GST, flat rate
Night rate: Monday - Friday (6pm-6am and Weekends)
Trial shut - $640 ex GST, flat rate
Full shut - $1000 ex GST, flat rate
Water off notification
Preparation, travel and delivery - $90 ex GST, per hour

With all shuts, only one operator is used to reduce the cost to your company. On the rare occasion where this isn't the case, the customer will be contacted to discuss prior to proceeding.
Business hours (6am to 6pm) - $90 p/h, per person
After hours (6pm to 6am and weekends) - $140 p/h, per person
Public holidays - $190 p/h, per person
Trial shuts require two people.  The actual shut is typically one person, depending on valves and main pipework.
$1049 flat rate per shut, includes trial shut and 50 leaflet drops (additional leaflets priced on request)
MINIMUM CHARGE
As above
Minimum one person for four hours As above
FEE FOR CANCELLING
Free cancellation if 12 hours' notice or more is given. If less than 12 hours' notice is given, the full charge is applicable.
48 business hours’ notice required. Failure to provide can result in four hour minimum charge.
48 business hours’ notice required. Failure to provide can result in
flat rate charge.