Water Netserv Plan

The latest Water Netserv Plan is now effective from July 1, 2020.  All information regarding the current plan can be found here.

For Netserv Water Plan queries please email directly to netserv@urbanutilities.com.au

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The Water Netserv Plan (Part A) is our key strategic infrastructure planning document that supports regional and local planning and guides the delivery of infrastructure to facilitate growth and development in the region.  It outlines and communicates how Urban Utilities will provide water and sewerage services to our existing customers, and a commitment to provide for future generations, informing the community on what we will do to provide for population growth, while maintaining safe, secure and reliable water and sewerage services.  Additionally, the plan provides customers, developers, shareholders, regulators and industry with a clear direction on our planning, infrastructure investment and services for the next 20 years.

Urban Utilities is implementing the latest version of the Water Netserv Plan (Part A) from July 1, 2020.   The previous version of the Water Netserv Plan, ceasing June 2020, is available on the Water Netserv Plan Superseded Documents page.

To download a copy of the current Water Netserv Plan (Part A) click here.

Maps for each of our shareholder council areas are also available for customer access, please see the section below for more details.

For any queries please email Netserv@urbanutilties.com.au


The new Water Netserv Plan (Part A) includes maps for Drinking Water and Wastewater in the Urban Utilities Service Area.  Maps are available for each of our five shareholder councils being: Brisbane City Council, Ipswich City Council, Scenic Rim Regional Council, Lockyer Valley Regional Council and Somerset Regional Council.

The new Water Netserv Plan will be implemented from July 1, 2020 and the maps will be available online for viewing at this time.  If you have a query regarding the new Water Netserv Plan Drinking Water or Wastewater maps please email directly to Netserv@urbanutilities.com.au with your specific query.

Drinking Water Maps:

Wastewater Maps:

The Water Netserv Overview and Guide summarises our commitment to maintaining existing services, planning for and improving future water services for our community. Broadly the purpose of this document is to inform and educate our customers and the community about:

  • what the Netserv Plan is and what it represents;
  • how we will be working with our Councils, what
  • do they look like now and what are the plans for the future; and
  • the standard of service that we provide to our retail customers.

Download the Water Netserv Plan – Overview and Guide.

For information on each of our shareholder Councils, including information regarding their Local Government Infrastructure Plan (LGIPs) or Infrastructure Charges, please visit their website.

Urban Utilities works with five shareholder Councils:

Brisbane City Council

Ipswich City Council

Lockyer Valley Regional Council

Scenic Rim Regional Council

Somerset Regional Council