New Water Netserv Plan

Information now available on the new Water Netserv Plan effective from July 1, 2020.

For current or new Netserv queries please email us directly at

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The current Water Netserv Plan was written to describe the infrastructure and services we had at time of original publishing, and how we meet customers’ needs beyond the next 20 years to ultimate development. 

While there is a new Water Netserv Plan available for access the current Plan will remain in place until June 30, 2020.  With the new plan to take effect from July 1, 2020.

The current Water Netserv Plan (Part A) is available on the link below in three sections and includes:

  • Our priorities for investment in water and sewerage infrastructure projects
  • Customer service standards
  • Strategies for managing future water demand
  • The process and fees and charges for connecting to our network
Superseded documents

Superseded connection area maps