On March 16, 2020 the Urban Utilities Board adopted the new Water Netserv Plan for the organisation.  The new Water Netserv Plan will be implemented from July 1, 2020.

The South East Queensland Water (Distribution and Retail Restructuring) Act 2009, requires Urban Utilities to review the Water Netserv Plan every five years.The new plan is a result of this process.

The new Water Netserv Plan (Part A) outlines and communicates how Urban Utilities will provide water and sewerage services to our existing customers and a commitment to provide for future generations. 

It informs the community on what we will do to provide for population growth, while maintaining safe, secure and reliable water and sewerage services.

The Water Netserv Plan (Part A) is our key strategic infrastructure planning document that supports regional and local planning and guides the delivery of infrastructure to facilitate growth and development in the region.  

Additionally, the plan provides customers, developers, shareholders, regulators and industry with a clear direction on our planning, infrastructure investment and services for the next 20 years.

To download a copy of the new Water Netserv Plan (Part A) click here.

For any queries please contact Netserv@urbanutilties.com.au


The new Water Netserv Plan (Part A) includes maps for Drinking Water and Wastewater in the Urban Utilities Service Area.  Maps are available for each of our five shareholder councils being: Brisbane City Council, Ipswich City Council, Scenic Rim Regional Council, Lockyer Valley Regional Council and Somerset Regional Council.

The new Water Netserv Plan will be implemented from July 1, 2020 and the maps will be available online for viewing at this time.  If you have a query regarding the new Water Netserv Plan Drinking Water or Wastewater maps please email directly to Netserv@urbanutilities.com.au with your specific query.

The Water Netserv Overview and Guide summarises our commitment to maintaining existing services, planning for and improving future water services for our community. Broadly the purpose of this document is to inform and educate our customers and the community about:

  • what the Netserv Plan is and what it represents;
  • how we will be working with our Councils, what
  • do they look like now and what are the plans for the future; and
  • the standard of service that we provide to our retail customers.

Download the Water Netserv Plan – Overview and Guide.

The South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 requires Urban Utilities as a distributor-retailer to create and review a Water Netserv Plan every five years.

The Water Netserv Plan is made up of two parts, being Part A and Part B. Part A is the section that is created for our customers. Part B is for Urban Utilities to use as a corporate planning tool.

Download the new Water Netserv Plan (Part A)

The requirement to have a Water Netserv Plan and all associated requirements of the document content appears in the South East Queensland Water (Distribution and Retail Restructuring) Act 2009.  This act is more commonly referred to as the SEQ Water Act. 

As part of our requirements Urban Utilities worked with each of our five shareholder Councils to review and update the planning assumptions for each council for inclusion in the new plan.  Following this the draft plan was provided to each council for review before securing formal endorsement from each council.

Urban Utilities also submitted the new plan to the office of the Minister for Planning, which is required to review the plan also.  Following review, the Ministers Office endorsed the new plan as being consistent with council planning assumptions and the SEQ Regional Plan 2017.

Following formal endorsement from Councils and the Ministers Office, Urban Utilities made the new plan available to our biggest stakeholder – our customers.  Public consultation was open for 20 business days from November to December 2019. 

A total of 23 external submissions were received and reviewed. The draft plan was reviewed and updated following the feedback received through the public consultation process, prior to being submitted to the Urban Utilities Board for consideration. 

The new Water Netserv Plan was adopted by the Board on March 16, 2020.  The new Water Netserv Plan will be implemented from July 1, 2020.