Water Netserv Plan FAQs

The South East Queensland Water (Distribution and Retail Restructuring) Act 2009 (SEQ Water Act) requires the Water Netserv Plan to be reviewed at least every 5 years. The information contained within the plan is for the next 20 years, with rolling updates during each review period.

The plan includes the planning assumptions from each of Urban Utilities shareholder councils (Brisbane, Ipswich, Somerset, Scenic Rim and Lockyer Valley). Each council must endorse the plan, agreeing that the planning assumptions are correct.

The plan must also be consistent with the most current SEQ Regional Plan.  

In addition to the 5 yearly major reviews, Urban Utilities updates some parts of the plan regularly. The Charge Schedule is updated annually and the connection are area policy is also regularly updated

The South East Queensland Water (Distribution and Retail Restructuring) Act 2009 (SEQ Water Act) requires Urban Utilities as a distributor-retailer to have a Water Netserv Plan for its water and wastewater networks.  A Water Netserv Plan consists of a Part A and a Part B.

Part A of the plan must include information on Urban Utilities including infrastructure networks for water and wastewater service, capacity of each network; planning assumptions for each shareholder council; desired standards of service; demand management; charges schedule; provision of services; and a policy for connections, disconnections and alterations. Part A details how we will deliver water and wastewater services for our customers now and into the future.

Part B is for Urban Utilities internal use and is a document that consolidates the various strategies and plans the organisation has in place to deliver on Part A of the plan.

Water Approvals will be current for a period of four (4) years.

The maps included in the new Water Netserv Plan include the current and future connection areas. 

The blanked-out areas (called Development Area (out of Scope) on the maps) are areas that are not considered part of the stakeholder Council planning schemes, as they are operated/authorised by other Authorities such as EDQ, airports and ports. In these areas, infrastructure planning is in accordance with relevant statutory plans in these areas. 

We suggest that if your site falls within a blanked-out section on the map, that you email us Netserv@urbanutilities.com.au to seek advice on how to proceed. 

This was an administrative amendment.  All changes have been correcting errors or updating information to be the most current. Other changes are:

• Updated Infrastructure Charges for all council areas,
• Connection area mapping connections.

Yes – previous maps are included on the superseded documents page.

As maps are now provided in a GIS format, recent map series are provided as a KMZ file. This file type can be opened with standard GS software or by using free viewers such as Google Earth. The maps produced provide similar information and functionality to that shown in the current Water and Wastewater maps. Warning: this is a large file (40 MB) and may take some time to download. 

As of August 24, 2022, the current Water Netserv Plan mapping has been available on a Geographic Information System (GIS) portal. This improves navigation and enables information from the Schedule of Works to be linked to trunk infrastructure on the maps. 

This mapping amendment is a format change only. The content of the mapping and Schedule of Works remains the same. 

Previous pdf maps are now superseded but can be found on the superseded document page.

This format change aims to maintain the drinking water connection area and wastewater connection area maps as distinct maps. Maintaining this presentation clarifies what constitutes the Water Netserv Plan mapping in accordance with legislation.

The maps are now available on the Geographical Information System (GIS) platform. This is a separate website to the Urban Utilities website.

You can access the maps directly from the links below:

• Drinking Water
• Wastewater

To pan the map:

• Click and hold your left mouse button whilst dragging your mouse to the desired location.
• To zoom in or out, use your mouse wheel or click on the zoom icons located at the top left-hand corner of the map.
• To move to a particular address, enter the address in the search window located at the map's top left-hand corner.
• Layers can be turned on or off by selecting or deselecting them from the layer list. The layer list can be displayed by clicking the layer list button located at the map's top right-hand corner..

To print the current map on your screen:

1. Click the ‘print button’ located at the map’s top right-hand corner to bring up the print panel.
2. Select the desired layout and format
3. Click the print button located within the print panel.

To find the Schedule of Works (SOW) data:

1. Navigate to and then click the trunk infrastructure you are interested in. 
2. A popup box containing multiple types of information about the point clicked will appear..
3. An arrow (triangle) in the ribbon of the popup scrolls through the information types, one of which will be the future infrastructure SOW data. This includes the project’s Reference Number, Description, Estimated Timing, Establishment Cost and Associated Projects (from the Schedule of Works data in Schedule 8 of the Water Netserv Plan document).