The new Water Netserv Plan comes into effect on July 1, 2020. 

The South East Queensland Water (Distribution and Retail Restructuring) Act 2009 (SEQ Water Act) requires the Water Netserv Plan to be reviewed every 5 years.  The information contained within the plan is for the next 20 years, with rolling updates during each review period. Some parts of the plan will be updated more regularly, such as the Charges Schedules, which are updated annually.

The Water Netserv Plan includes the planning assumptions from each of Urban Utilities’ shareholder councils being Brisbane, Ipswich, Somerset, Scenic Rim and Lockyer Valley.  Each council must endorse the plan, agreeing that the planning assumptions are correct. The future connection area of the Water Netserv Plan must also align with each local governments’ Priority Infrastructure Area (as identified in the councils’ Local Government Infrastructure Plan).

The plan must also be consistent with the most current SEQ Regional Plan, which the Minister for Planning must review and endorse for consistency.

The South East Queensland Water (Distribution and Retail Restructuring) Act 2009 (SEQ Water Act) requires Urban Utilities as a distributor-retailer to have a Water Netserv Plan for its water and wastewater networks.  A Water Netserv Plan consists of a Part A and a Part B.

Part A of the plan must include information on Urban Utilities including: infrastructure networks for water and wastewater service, capacity of each network; planning assumptions for each shareholder council; desired standards of service; demand management; charges schedule; provision of services; and a policy for connections, disconnections and alterations. Part A essentially details how we will deliver water and wastewater services for our customers now and into the future.

Part B is for Urban Utilities internal use and is a document that consolidates the various strategies and plans the organisation has in place to deliver on Part A of the plan.

The new Water Netserv Plan has some terminology changes and also introduces new terms.  

Examples include:

  • a request for information is now referred to as information request;
  • a property network connection is an amalgamation of two individual terms that are now used being: property service connection and network connection;
  • a staged connection now only refers to a development built in stages; and
  • an action notice will be issued when documents are required to be provided to ensure an application is complete if all required documents are not provided at time of application.  These notices are different from an information request. 

For a comprehensive list of terminology used see Schedule 1 Definitions and Abbreviations.

The new Water Netserv Plan lists the requirements provided to ensure a Water Approval application is deemed correct and provides all the information needed to assess the application. This information was previously available in additional guidance documentation.

Urban Utilities chose to include these as part of the Connections Policy in the new Water Netserv Plan to provide greater clarity for any person making an application.

The new Water Netserv Plan now has a different look and feel to the current document.

Non-standard connections are all connections that are not a Standard Connection.  When reading the Connections Policy, the first Non-Standard Connection criteria table (SC2.2.2.2) is for all infrastructure or service types, with subsequent tables for each specific service such as drinking water or wastewater.  This means that when reviewing criteria requirements both the ‘all infrastructure’’ table and the ‘specific service’ table must be met.

This criteria exists in the current plan, however the new Water Netserv Plan effective from July 1, 2020 specifies there are documents now required to make a correct and complete application.

For Staged Connections, the new Water Netserv Plan contains specific criteria in see Table SC2.2.2.5.  To complete an application for a Staged Connection all Water Approval documents must be provided along with a servicing strategy and a staging plan to support the application.

Urban Utilities has identified areas where we will provide connections, where we will deliver services to a defined standard as well as areas where we intend to extend our infrastructure network to support local government land use planning.

If your site is located outside a connection or future connection area, you will need to meet the provisions outlined in Table SC2.2.2.6 of the Water Netserv Plan as part of a water approval process.


Water Approvals will continue to be current for a period of four (4) years under the new Water Netserv Plan.

The new Water Netserv Plan includes a new series of maps that were previously located in the relevant Council’s planning documents and cover the Urban Utilities service area.  These are available for Water and Wastewater services, and have been broken down into council batches for ease of access for customers.  Please see the index map to find the relevant map number.

The mapping has also been updated to more clearly illustrate the scope of existing and future trunk infrastructure.  Future Trunk Infrastructure networks align with Urban Utilities approved Capital Investment Program (CIP).

The maps that are included in the new Water Netserv Plan include the current connection area and future connection area.

The blanked out areas on the maps are areas that are not considered as part of the stakeholder Council planning schemes, as they are operated/authorised by other Authorities.

The SEQ Water Act requires the Water Netserv Plan (Part A) be developed to align with Urban Utilities’ participating Councils’ current Planning Assumptions.  Where a Council is not the relevant Authority the Water Netserv Plan cannot "preempt" planning decisions until the area is incorporated in a statutory Planning Instrument such as the Councils Planning Scheme.

We suggest that if your site falls within a blanked out section on the map, you contact Urban Utilities to seek advice on what is required.

If there appears to be an issue with the mapping, please email and provide an explanation of your concern along with the mapping reference.