Christmas closure notice

Urban Utilities wishes you a safe and happy festive season. Developer Services key dates for this period are:

Our business will be closed for all non-essential services from Mon 21 Dec 2020 - Fri 1 Jan 2021.

Infrastructure works for Standard Connection Water Approvals must be paid by Fri 20 Nov 2020 for our contractor to possibly progress before their Christmas business closure, 24 Dec 2020 - 10 Jan 2021.

Orders for large meters received by 11 Dec 2020 will be able to be delivered prior to the Christmas break.

We look forward to working with you again in 2021.

 

Connecting drinking water and wastewater (or sewerage) services to your site is a critical part of property development. We can help at all stages of the development process with:

  • Tools for researching your land, including mapping services and general advice.
  • Technical advice and support on applications, from simple renovations to major sub-divisions or multi-stage developments.
  • Advice for building over our pipes, including design requirements and formal approvals.
  • Support for developers undertaking complex brownfield or greenfield developments.
  • Requirements for the disposal of trade waste from commercial or industrial business operations.

Seeking advice on your land or future development

If you need to find out about water supply or wastewater pipes, we can help. Visit Research my land for information about the existing network connections on your lot. 

If you are planning a more complex development, or a development that will generate trade waste (waste from a commercial or manufacturing activity) and you need advice before you lodge your application for Water Approval, we recommend you request a Services Advice Notice (SAN).  

Other services available which may useful before lodging a Water Approval application:

Making a change to our drinking water or wastewater networks

Urban Utilities is responsible for authorising connections, disconnections and alterations to our water supply and wastewater (sewerage) networks. These changes are managed through the Water Approval process. The following steps will help determine the type of Water Approval you may need, and the type application you need to lodge. 

You need a Water Approval from Urban Utilities for any of the following:

  • connecting new water and/or wastewater infrastructure to our network
  • disconnecting existing water and/or wastewater infrastructure from our network
  • altering existing water and/or wastewater infrastructure, such as reusing existing pipes and connections for a new purpose
  • developing land or changing the current land use within a site (or sites) regardless of whether physical changes are proposed to water and/or wastewater infrastructure.

Generally speaking, development activities requiring a Development Approval (DA) from your local council, will also require a Water Approval from us (if you are within our service area).

Examples such as dividing one residential lot into two residential lots (i.e. a subdivision), converting a residential dwelling (house) to a dental surgery, or increasing the size of an existing office or shop via a building extension all require a Water Approval from us regardless of changes proposed to water or wastewater infrastructure.

You do not need a Water Approval from Urban Utilities if you are:

  • developing or constructing outside our service area
  • completing a Building Approval that does not involve changes to our water and/or wastewater network (for example, a home renovation or extension). Note that in some instances, home renovations may require a Build Over Asset Referral
  • purchasing or moving to a property where water and wastewater services are already in place and where no changes to services or land use are proposed.

The scope and size of the works you are proposing, and any associated changes proposed to water and/or wastewater infrastructure, will determine the type of application you need to lodge.

If your works involve making small modifications to our infrastructure in order to accommodate a new driveway, retaining wall, landscaping or fence within your property, read all about a Works Request.

If your works involve building a new dwelling, subdividing one lot into two or three lots, merging up to three residential lots, building up to six dwellings on a single lot or building a self-contained dwelling on a lot (e.g. granny flat), read all about Standard Connections.

If your works are more complex in nature and don’t fit into either of these categories, read all about Non-Standard Connections.

1. Drinking Water Supply and/or Wastewater Works Request

A Drinking Water Supply and/or Wastewater Works Request can be used by property owners to make small modifications to their water connection, water meter, and/or wastewater infrastructure within or adjacent to their property boundary.

When a Drinking Water Supply and/or Wastewater Works Request is approved, Urban Utilities will provide you with a quote and – subject to your agreement - complete the works for you.

Note: there are initial fees associated with submitting this type of Request, including an administration and quotation fee; once paid, these fees are non-refundable. This Request cannot be used and will not be approved by Urban Utilities where changes to infrastructure are required as part of a Development Approval (such as residential subdivision).

Apply for a Drinking Water Supply and/or Wastewater Works Request at Development Forms.

Types of works which may be approved through a Drinking Water Supply and/or Wastewater Works Request

 

Relocation of an existing water meter from one position to another

Property owners may need to relocate an existing water meter (and the pipework associated with the meter) to accommodate a new driveway or small structure (such as a shed) within a property.

Urban Utilities requires all new water meters (including relocated meters) and water property services (i.e. pipes) to be located clear of driveways and other vehicle access points for two reasons:

  • to protect the health and safety of Urban Utilities’ water meter readers, ensuring that our staff can access and read water meters safely and
  • to avoid damage (and associated costs) to driveways if a water property service requires repair or replacement.

When considering a new or widened driveway, it is important to take note of the existing location of your water meter. This will assist you in planning the location of a new driveway and ensure that the costs of relocating your water meter are included in your development budget where applicable. New or modified driveways typically require approval from your local council in the first instance.

Note – Modifications to private plumbing (i.e., the water pipes within your property and up to the meter) are not covered by this Request. You will need to engage a plumber and they will need to be onsite to complete any adjustments to private plumbing required by the relocation of a water meter. Costs associated with private plumbing are the responsibility of the applicant and will not be represented in the quote provided by Urban Utilities.

Apply for a Drinking Water Supply and/or Wastewater Works Request at Development Forms.

 

Raising the lid of a wastewater maintenance structure (or manhole) by a maximum of 500mm

Property owners may want to make small modifications to existing wastewater maintenance structures (commonly referred to as ‘manholes’), including raising the lid (or level) of an existing maintenance structure within your property by up to 500mm.

Raising the level of a manhole may be needed if you are undertaking landscaping or earthworks within your site and the manhole needs slight modification to match the new ground level. However, there are some limitations:

  • the lid is to be raised by no more than 500mm and
  • the total depth of the manhole (after being raised) is no greater than 3m and
  • the manhole is a circular (not square) manhole with a diameter of 900mm (described by Urban Utilities as a ‘G-Type’ manhole).

These limitations are in place to ensure that the structural integrity of the manhole is not compromised by the works.

The following changes cannot be approved through this Request form (and should be applied for by lodging a either a Standard Connection or Non-Standard Connection application:

  • relocating a manhole from one position to another
  • modifying a manhole that is not within your site (for example, a manhole within a public road) or
  • lowering the level of an existing manhole.

Apply for a Drinking Water Supply and/or Wastewater Works Request at Development Forms.

 

Connecting a water service to a council park

Local councils, or their contractors, can use this Request form to apply for a new water connection in a council-owned park which will provide water for a drinking fountain or similar use.

Note: any new water connection required to support a Development Approval (for example, a new kiosk) within a council park cannot use this Request form; for these types of changes, you will need to lodge a Standard Connection application or a Non-Standard Connection application. 

Apply for a Drinking Water Supply and/or Wastewater Works Request at Development Forms.

 

Small extensions to existing wastewater infrastructure

Property owners may want to extend existing wastewater infrastructure up to a maximum additional length of 10m – this is considered a small extension.

A property owner may need to adjust the end (or ‘termination’ point) of the existing wastewater network because of building works, the installation of a new driveway, or other construction activities.

Note that the wastewater network cannot be extended in all circumstances. On receipt of an application, Urban Utilities will assess the subject infrastructure to determine whether the works can be completed through this process.

Apply for a Drinking Water Supply and/or Wastewater Works Request at Development Forms.

 

Installation of a new water meter

Property owners may want to install a meter for a new residential lot (for example, a new lot created via a residential subdivision), because the water meter was not installed by the developer (usually because of an omission or error).

It is a requirement that the water property connection and water meter box are already in place to seek approval via this Request.

Apply for a Drinking Water Supply and/or Wastewater Works Request at Development Forms.

 

Disconnection of an existing residential water meter

Property owners may want to disconnect an existing residential water meter. This Request form can be used in this circumstance.

Apply for a Drinking Water Supply and/or Wastewater Works Request at Development Forms.

 

2. Water Approval for a Standard Connection, for developments including:

  • Building a new detached dwelling (house) or a duplex on an existing lot.
  • Subdividing one residential lot to create (up to) three lots (Reconfiguration of a Lot) resulting in:
    • a detached dwelling (house) on each of the lots; or
    • a duplex development on each lot; or
    • any combination of the above.
  • Merging up to three residential lots to create two lots or one lot, with a detached dwelling (house) or duplex development on each lot (Reconfiguration of a Lot).
  • Altering a detached dwelling (house) or duplex lot line (boundary realignment/Reconfiguration of a Lot).
  • Building up to six multi-unit dwellings (apartments or townhouses) up to three storeys within a single lot (please note, certain restrictions apply).
  • Building an ancillary (self-contained) dwelling on a residential lot (e.g. granny flat). It is recommended that you refer to the relevant local planning scheme for advice relating to permitted ancillary dwellings. 

Learn about or apply for a Standard Connection Water Approval (please note, in some instances Standard Connection Water Approval applications may be assessed as Non-Standard Water Approval applications based on design or site complexities).
 

3. Water Approval for a Non-Standard Connection, for developments including:

  • Connecting a new or altered water supply or wastewater service to a property (other than those identified as Standard Connections above).
  • Completing a multi-stage development, or development involving complex assets (pumping, storage and treatment facilities and reticulation network).
  • Planning a development that will generate trade waste.
  • Lowering a maintenance structure (manhole).
  • Raising a maintenance structure (manhole), excluding G-type with finished height less than three metres.

Learn about or apply for a Non-Standard Connection Water Approval.

 

Before submitting your Water Approval application, you will need to have the following information ready:

  • Development intention or council Development Approval – the details of the development you are proposing within your lot is important to our assessment. 
  • Type of connection – property service connection or network connection. 
  • Property Owner/s Consent form – if you are not the land owner.
  • Property Information form – used to detail property information and calculate infrastructure charges. 
  • Preliminary design – required to indicate the water supply and wastewater servicing strategy for the proposed development. You may choose to engage an engineer to complete preliminary designs. 

 

 

Lodging online

Lodge your application easily online using our Developer Applications Portal.

    For help preparing a complete and correct application, download our Check for Completeness Guideline