Christmas closure notice

Due to third party contractor closure over Christmas, standard connections to our network will not be constructed between 21 December 2019 and 5 January 2020 inclusive.

To ensure your request is processed and undertaken before the shutdown period, Water Approval applications must be received by Wednesday, 20 November 2019 and relevant construction charges paid by Friday, 29 November 2019.


This type of application applies to connecting a new single dwelling house on an existing lot, or one-into-two lot residential sub-divisions with a single dwelling house on each lot.

Your application will not be a standard connection where: 

  • Your property is situated on a State-controlled road. The Department of Transport and Main Roads require special permits and will want to review and approve design before they will approve permits for contractors to carry out the work.
  • The sewer main is in the roadway or in a neighbouring property.
  • The property is not adjacent to the water main.

What do I need to apply?

  • A detailed site plan, marked up with the preferred location of the connection/s.
  • Building plans/floor plans if applying for a connection for a duplex or auxiliary dwelling.
  • Owners consent form if you are not the property owner.

Cost to apply

Please see the Developer Customer Price List for further details.

How to apply

Ensuring your application is complete and correct can save you time and money. Download our Check for Completeness guideline for information about how to submit a properly made application, and meet your expectations of a timely and consistent assessment. 

Once you have gathered all the required materials, you can lodge your application and submit the application fee through the Developer Applications Portal.

How long does the process take?

  • We will assess your application and provide a Decision Notice within five business days of a properly made application.
  • We will provide a quote for the construction of the connection within a further five business days.

More information on time frames can be found in our service commitments.

Note: during your connection application you will receive emails from no-reply@urbanutilities.com.au. Some email servers may block this address, so before commencing your application please check your security and spam settings.

How is my application assessed?

Your application will be assessed against the criteria set out in our Water Netserv Plan (Part A) – Connections Policy and you will be issued with a Charge Notice (for construction) and Decision Notice confirming:

  • approval or refusal of your request.
  • conditions that apply to your Water Approval (or reasons for its refusal).
  • next steps in the process.

If further information is required, you will received a request for information via email. Please lodge the additional information on the Developer Applications Portal. 

When will construction begin?

Once we receive payment, you will be contacted by our authorised contractor within three business days to arrange a suitable time for your connection. The construction works will be commenced within 25 business days.

What happens after construction?

After construction is completed and all applicable fees and charges paid (including your quarterly water and sewage bill plus Infrastructure Charges if applicable), we will issue you a Connection Certificate and As Constructed plans. Small subdivisions will need this certificate as part of the plan sealing (final approval) process with councils.

Enquiries and advice

If you have a question relating to a specific stage of the application process, including what information you need to provide, fees and charges, or the development process, please send your enquiry to: