We’re committed to ensuring safety when working on or near our water and sewerage networks.

With the flooding and heavy rainfall affecting parts of our region starting to subside, we have reviewed the restriction on planned works. Please see the matrix below.

All flood recovery related works are allowed to proceed as per normal process and planned critical works are to be emailed to networkaccess@urbanutilities.com.au for review.

Please ensure compliance with the conditions of the Network Access Permit. Non-compliance may lead to your work being cancelled.

This position may change depending on the current rainfall and forecast. Please continue to check this page for updates. 

If you have any non-developer enquiries please contact networkaccess@urbanutilities.com.au. For development-related questions, contact development.permits@urbanutilities.com.au.

What is a Network Access Permit?

To undertake work on or near our network for a new water and wastewater connection, you will need to apply for a Network Access Permit (NAP).

To apply for a Network Access Permit, both the consultant and contractor are required to complete parts of the Network Access Permit Application form before lodging with Urban Utilities.

1. The contractor completes sections 1-9 of the new form and forwards to the consultant.
2. The consultant completes sections 10-16, and reviews the details submitted by the contractor to finalise and lodge.

How to lodge

The consultant must upload the completed Network Access Permit Application to the Developer Application Portal and notify by email to development.permits@urbanutilities.com.au. The approved Network Access Permit will be issued via email within ten business days of a properly made application. Twenty business days may be required if works impact the sewerage network and a Flow Control Plan is required. Please take this into consideration when planning live works.

Once you receive your permit, thoroughly review the approval conditions and guidance materials. Construction may now be undertaken in accordance with the timings and guidelines of your Network Access Permit.

Forms and guidelines
Network Access Permit Guidelines
Network Access Permit Application form (formally known as Pre-Construction Package Form - Live Works - Job Plan)
Network Access Permit - Under Pressure Cut-In Connection (Live Tap) Application form

More information
For questions and enquiries, email us at development.permits@urbanutilities.com.au

The Network Access Permit request process has changed. Please see the notification on this page for more information.

Each permit features general provisions, as well as conditions specific to your development and will advise if a shut plan or flow control plan is required.
Shut Plans are typically required for installation of a new hydrant, water main or service 100mm or larger in diameter. Every shut plan has a condition to undertake a trial shut.
Flow Control Plans are typically required if the existing sewer main or service is a rising main, pump or 160mm or larger in diameter.
For more information, download the Network Access Permit Guidelines.

We create shut plans based on as-constructed drawings available in our GIS system.

In some cases, this information may not be as current as your records, including engineering designs or first-hand site information.

If you are working on an old or brand new section of our network, we recommend you attach a mud map or mark-up of the design to your Network Access Permit application to help us create an accurate shut plan.

A condition on every shut plan is to undertake a trial valve shut. The benefits of a trial shut are that they:

  • ensure the shut plan is accurate and determine the exact number of impacted properties
  • provide the opportunity to resolve potential issues prior to time of construction, so you have no surprises on the day of connection. 

If you discover an issue with our network or a shut plan during the trial shut, we will investigate and trial a revised shut plan at no cost until an accurate plan is identified.


It’s your responsibility to:

  • Book one of our accredited valve turners, as no other companies are permitted to turn valves on our network. 
  • Provide three business days’ minimum notice to impacted properties. 
  • Engage critical customers, identified by Queensland Urban Utilities, to determine arrangements and requirements during a trial or water shut. This includes large commercial properties such as hospitals, schools and manufacturers. This is a crucial step in the scheduling of your works. 

Your accredited valve turner can assist you with:

  • review of shut plans 
  • isolation services
  • trial shuts and valve audits
  • report trial findings
  • delivery of ‘water off’ notices.