If you need to find out what’s under the ground on your lot or block of land, the following services can help you. 

Engineering search service

This service provides detailed information about existing water and sewerage pipes on your land. The information available includes, but is not limited to: 

  • Water network - as-constructed date, diameter, length, material and operating pressure
  • Sewer network - as-constructed date, average depth, downstream and upstream invert levels, length and segment type
  • Manholes - manhole type, use, lid type, material, surface level and depth.
  • Property boundary realignments – evidence of connection letters 
How much does it cost?

$55 per plan, drawing or report.

How long does it take?

We will contact you within one business day to arrange payment, and action your request within five business days upon receipt of payment.  

How do I apply?

Complete the Engineering search request form (PDF) and email it to developmentenquiries@urbanutilities.com.au. Our Developer Customer Services team will contact you

to arrange payment of the fee.

If you are seeking approval from council to re-align a property boundary and need an evidence of connection letter from us, please add this in the ‘supporting information’ field of your form and submit it with your development plans. 

Connection areas and maps

Find out if your property is within our connection area using the maps below. 

Drinking water connection area map (PDF)

Non-drinking water connection area map (PDF)

Wastewater connection area map (PDF)

Dial Before you Dig

The free Dial Before You Dig service can help you identify if our infrastructure is in the general location that you are planning to work.

Locating a water meter

To find out if there is an existing water meter on your property call us on 13 26 57 (7am - 7pm weekdays). We can let you know if there is an existing service recorded in our billing system; however, we are unable to provide the location or depth of the water meter. Our system is updated as details become available on new properties created and services installed.