This site is designed to be used with JavaScript. Please enable it to get the full experience.
Skip to main content
Saving...
MyAccount
About us
Community
Contact Us
FAQs
Newsroom
Residential
Residential
For all your household needs.
Close menu
Accounts & billing
Payment options
Help paying your bill
Request a copy of your bill
Why is my bill higher than expected
Change your contact details
Receive your bills via email
Your bill explained
Water and sewerage charges 2019-20
More in Accounts & billing
Help and advice
Buying, selling or moving?
Drinking water quality
Plumbing problems
Water efficiency - Residential
Water meters
Maintain my home
Tanker filling stations
FAQs
Home maintenance
Moving house
Payment Options
Property damage
Water meters
Water restrictions
Your account and bill
Business
Business
Information for business customers
Close menu
Account and billing
Payment options
Receive your bills via email
Request a copy of your bill
Water and sewerage charges for businesses 2019-20
How your bill is calculated
Your bill explained
Change your contact details
Help paying your bill
Business services
Tanker filling stations and hydrant standpipes
Trade waste
Tankered waste
Advanced Solutions
Water quality data
Recycled water
Moving premises
Detecting leaks
Water meters
FAQs
Payment options
Property damage
Water meters
Water restrictions
Your account and bill
Development
Development
Information for developers
Close menu
Our services
How to connect water and sewerage
Understand the Water Approval process
Research my land
Build over or near pipes
Easements
Network access permits
Large water meter orders
Help and advice
Fees and charges
Consultants and Contractors
Standards and guidelines
Development forms
Find a contractor
Water Netserv Plan
Development FAQs
Developer Applications Portal
Network Upgrades
Network Upgrades
Information about our infrastructure construction projects
Close menu
Completed Projects
Bromelton Stage 1 Trunk Water Main
Kenmore Jindalee New Cross River Pipeline Upgrade
Murarrie-Pinkenba Cross River Water Pipeline
Current Projects
Brisbane Water Main Replacement Program
Bulimba Creek Sewer Upgrade Stage 2
Lowood Fernvale Sewer Upgrade
Working on our network
Network access permits
Network isolation plans
Process and timings
Faults & Interruptions
Faults & Interruptions
Information about service interruptions
Close menu
Water service interruptions
Report a fault
Plumbing problems
Leak in the street
Leak on your property
Blockage or sewage overflow
Wet weather overflow
Low water pressure or flow
Property damage
Navigation
Home
Residential
Expand Residential
BACK
Residential
Accounts & billing
Expand Accounts & billing
BACK
Accounts & billing
Payment options
Help paying your bill
Expand Help paying your bill
BACK
Help paying your bill
Payment extension request
Request a copy of your bill
Why is my bill higher than expected
Change your contact details
Receive your bills via email
Your bill explained
Expand Your bill explained
BACK
Your bill explained
Account summary explained
Water and sewerage charges 2019-20
Expand Water and sewerage charges 2019-20
BACK
Water and sewerage charges 2019-20
Sundry fees and charges 2019-20
Prices and charges 2018-19
Expand Prices and charges 2018-19
BACK
Prices and charges 2018-19
Prices and charges 2017-18
How your bill is calculated
Pensioner subsidy
Payment reminder service
Authority to act
Help and advice
Expand Help and advice
BACK
Help and advice
Buying, selling or moving?
Expand Buying, selling or moving?
BACK
Buying, selling or moving?
Buying a property
Selling a property
Tenants and landlords
Special water meter read
Expand Special water meter read
BACK
Special water meter read
Special water meter read application
Drinking water quality
Expand Drinking water quality
BACK
Drinking water quality
Appearance
Fish keeping
Sickness and irritation
Taste and Odour
Water hardness
Water quality data
Plumbing problems
Water efficiency - Residential
Expand Water efficiency - Residential
BACK
Water efficiency - Residential
Saving water in the bathroom
Saving water in the kitchen
Saving water in the laundry
Saving water in the garage
Saving water in pools and spas
Saving water in the garden
Water meters
Expand Water meters
BACK
Water meters
Water meter testing
Maintain my home
Expand Maintain my home
BACK
Maintain my home
Plant smart to protect your pipes
Get set for your holiday
Preparing for severe weather
Your responsibilities
Tanker filling stations
Residential FAQs
Expand Residential FAQs
BACK
Residential FAQs
Home maintenance
Moving house
Payment options
Property damage
Sewage treatment
Water meters
Water restrictions
Your account and bill
MyAccount
Business
Expand Business
BACK
Business
Account and billing
Expand Account and billing
BACK
Account and billing
Payment options
Receive your bills via email
Request a copy of your bill
Water and sewerage charges for businesses 2019-20
Expand Water and sewerage charges for businesses 2019-20
BACK
Water and sewerage charges for businesses 2019-20
Prices and charges 2018-19
Expand Prices and charges 2018-19
BACK
Prices and charges 2018-19
Prices and charges 2017-18
Expand Prices and charges 2017-18
BACK
Prices and charges 2017-18
Prices and charges 2016-17
Prices and charges 2015-16
How your bill is calculated
Your bill explained
Change your contact details
Help paying your bill
Business services
Expand Business services
BACK
Business services
Tanker filling stations and hydrant standpipes
Trade waste
Expand Trade waste
BACK
Trade waste
Trade waste approval
Trade waste food service businesses
Trade waste charges 2018-19
Expand Trade waste charges 2018-19
BACK
Trade waste charges 2018-19
Trade waste charges 2017-18
Trade waste charges 2019-20
Trade waste guidelines
Requirements for hydraulic plans
Apply for, amend or cancel trade waste approval
Expand Apply for, amend or cancel trade waste approval
BACK
Apply for, amend or cancel trade waste approval
Amend contacts of trade waste approval
Amend details of trade waste approval
Cancel trade waste approval
New trade waste approval
Retrieve application of trade waste approval
Application for trade waste consent
Tankered waste
Expand Tankered waste
BACK
Tankered waste
Tankered waste approval
Tankered waste charges
Tankered waste discharge locations
Advanced Solutions
Water quality data
Recycled water
Expand Recycled water
BACK
Recycled water
How to access recycled water
Recycled water quality
Recycled water pricing
Tankered recycled water
Recycled water contact details
Moving premises
Detecting leaks
Water meters
SAS Laboratory
Emergency planning
Water efficiency - business
Expand Water efficiency - business
BACK
Water efficiency - business
Saving water in food processing
Saving water in manufacturing
Saving water in stadiums and venues
Saving water in the hotel sector
Saving water in the retail sector
Business FAQs
Expand Business FAQs
BACK
Business FAQs
Payment options
Property damage
Water meters
Water restrictions
Your account and bill
Development
Expand Development
BACK
Development
Our services
Expand Our services
BACK
Our services
How to connect water and sewerage
Expand How to connect water and sewerage
BACK
How to connect water and sewerage
Standard connections
Property service and network connections
Services Advice Notice
Understand the Water Approval process
Research my land
Build over or near pipes
Easements
Network access permits
Large water meter orders
Help and advice
Expand Help and advice
BACK
Help and advice
Fees and charges
Expand Fees and charges
BACK
Fees and charges
Infrastructure charges and agreements
Consultants and Contractors
Standards and guidelines
Expand Standards and guidelines
BACK
Standards and guidelines
As-Constructed submissions and ADAC
Development forms
Find a contractor
Water Netserv Plan
Expand Water Netserv Plan
BACK
Water Netserv Plan
Draft Water Netserv Plan
Development FAQs
Developer Applications Portal
Network Upgrades
Expand Network Upgrades
BACK
Network Upgrades
Current projects
Fire hydrants
Sewer Inspection Program
Water meter replacement program
Working on our network
Expand Working on our network
BACK
Working on our network
Network Access Permit
Network isolation plans
Expand Network isolation plans
BACK
Network isolation plans
Water Network Isolation Plan
Sewerage Network Isolation Plan
Process and timings
Completed projects
Faults & Interruptions
Expand Faults & Interruptions
BACK
Faults & Interruptions
Plumbing problems
Expand Plumbing problems
BACK
Plumbing problems
Leak in the street
Leak on your property
Expand Leak on your property
BACK
Leak on your property
How to check for leaks on your property
Concealed leak financial assistance
Concealed leak financial assistance application
Minimise the impact of leaks
Expand Minimise the impact of leaks
BACK
Minimise the impact of leaks
Concealed Leak Insurance claims process
Blockage or sewage overflow
Expand Blockage or sewage overflow
BACK
Blockage or sewage overflow
How to prevent blockages
How to clear a blockage
Overflow relief gullies
Household tips
Wet weather overflow
Low water pressure or flow
Property damage
Water service interruptions
MyAccount
About Us
Expand About Us
BACK
About Us
Who we are
Expand Who we are
BACK
Who we are
Board Members and Executives
Strategic direction
Our geographic area
Our history
What we do
Expand What we do
BACK
What we do
Our energy strategy
Customer and community reference group
Corporate information
Expand Corporate information
BACK
Corporate information
Our policies
Performance reports
Publications
Right to Information
Disclosure Program
Expand Disclosure Program
BACK
Disclosure Program
How it works
How to make a report
Social media terms of use
Website terms of use
Employee access
Careers
Expand Careers
BACK
Careers
Current opportunities
Existing applicants
Rewards and benefits
Why work here
Information for suppliers
Expand Information for suppliers
BACK
Information for suppliers
Contractor WHS Induction Requirements
Expand Contractor WHS Induction Requirements
BACK
Contractor WHS Induction Requirements
Contracts Portal Training Videos
Prepare WHS Documentation & Information
Undertake Contractor WHS Induction
Contracts Portal training videos
Mandatory training
Supplier portal registration and pre-qualification
Contract opportunities
Notices and updates
Health & Safety Information
Expand Health & Safety Information
BACK
Health & Safety Information
Golden rules
Expand Golden rules
BACK
Golden rules
Driving safely
Personal protective equipment
Ground disturbance
Working at heights
Confined space entry
Safety behaviours
Lifting operations
Energy isolation
Fit for work
Safety policy
Safework method statement
Standard Operating Procedures
Risk assessment
Invoice submission
Utilita portal
Innovation
Expand Innovation
BACK
Innovation
Asia Pacific Cities Summit
Contact us
Expand Contact us
BACK
Contact us
Enquiry form
FAQs
Expand FAQs
BACK
FAQs
Accounts and billing
Careers
Faults
Home maintenance
Moving house
Payment options
Property damage
Special meter read
Water meters
Water restrictions
Our commitment to you
Complaints
Expand Complaints
BACK
Complaints
Ombudsman
Newsroom
Expand Newsroom
BACK
Newsroom
News
Media Gallery
Residential newsletters
Business news
Development industry news
Report a fault
No water
Water service interruptions
Spotted a leak in the street
Faults & Interruptions
Plumbing problems
Leak in the street
Leak on your property
Blockage or sewage overflow
Wet weather overflow
Low water pressure or flow
Property damage
More in Plumbing problems
Back to top