We’re asking customers in Brisbane and Ipswich, as well as people in Logan, to continue to save water over the coming days by reducing their water use where possible.
We'd like to thank the community for their efforts so far.
Seqwater's Mt Crosby Water Treatment Plants are temporarily operating at reduced capacity, as result of rainfall and flooding washing soil and debris into the waterways which flow into these treatment plants.
We're working closely with Seqwater so we can keep our customers updated with information on this page and we'll post updates on social media.
Seqwater crews are working hard to get the Mt Crosby Water Treatment Plants back to their normal operating levels as quickly as possible. Any savings on water use over the next couple of days will greatly assist in managing the water supply.
We’d like to reassure everyone the drinking water being supplied remains safe to drink and has been treated to the Australian Drinking Water Guidelines. There is no need to boil your water or buy bottled water.
Seqwater is also using the Gold Coast Desalination Plant and SEQ Water Grid to move water around the region to help supplement supplies.
Frequently asked questions
Q. Why do I need to conserve water?
Seqwater has advised the extreme weather and heavy rain has impacted their Mt Crosby Water Treatment Plants which are temporarily operating at reduced capacity.
This is as a result of flood waters washing soil and debris into the creeks and waterways, which flow into the treatment plants.
Seqwater crews are working hard to get the water treatment plants back to their normal operating levels as quickly as possible.
We’re asking our customers in Brisbane and Ipswich, as well as people in Logan, to help save water over the coming days by reducing their water use where possible. Any savings on water use will greatly assist in managing the water supply.
Q. Is my water safe to drink?
The drinking water being supplied to homes and businesses is safe to drink and continues to be treated to the Australian Drinking Water Guidelines. Seqwater conducts frequent and rigorous testing to monitor the quality and safety of drinking water.
Q. Do I need to boil my water or buy bottled water?
No. There is no need to boil your drinking water or buy bottled water. The action we’re asking the community to take is to work together to save water, while Seqwater crews work hard to return the water treatment plants to their normal operating levels.
While the Mt Crosby Treatment Plants are temporarily operating at reduced capacity, it does not mean that untreated water has been let into the network. The drinking water being supplied from Seqwater continues to meet the Australian Drinking Water Guidelines.
Q. Are there water restrictions in place?
No. There are currently no water restrictions. We’re asking residents to save water by looking for opportunities to reduce their usage around their home.
Q. How long will I have to save water?
At this stage, we’re asking the community to save water until further notice. Any savings on water use over the next couple of days will greatly assist in managing water supply through this event
We’re working closely with Seqwater so we can keep our customers updated, so we’ll post updates here and on social media.
Q. Is the SEQ Water Grid being used to help maintain supply?
Yes. The SEQ Water Grid is being used to help supplement supplies, however there are limits to how much the Grid can transfer. The Grid can only top up, but not completely replace water supplies.
As a result, we’re asking residents to save water until the situation is resolved.
Q. Could any suburbs lose water supply?
Water supply is being maintained in all the areas that are being asked to conserve water.
We’re asking residents to work together to help save water by being mindful of their water use and not using water unnecessarily over the coming days.
Q. I’ve lost water at my property – is that related to this conserve water notice?
No. Water supply is being maintained in all areas that are being asked to save water.
If you’ve lost water supply at your property, please check urbanutilities.com.au/interruptions as we might be responding to a burst water main or carrying out works in your area.
If a job isn’t listed for your area, please report it to us via please visit urbanutilities.com.au/fault in the first instance.
Staying safe
The safety of our customers, community and crews are our number one priority, and we urge everybody to take care and to follow the advice of authorities during this period.
As always, don’t take any risks, stay away from flood waters and please remember, if it’s flooded, forget it.
We also ask that you avoid contact with waterways that have been inundated with flood waters.
This is because flood waters can wash a range of debris and contaminants into waterways, including animals and their waste, chemicals, mud and diluted wastewater from wet weather overflows or private septic systems.
Visit the Queensland Health website or phone 13 HEALTH for more information on how to stay safe and healthy following extreme weather.
An update on our network and planned works
Like all infrastructure, our networks can be impacted by extreme weather. We’re working hard to continue to supply water and wastewater services to our community during this wet weather event.
Due to the heavy rain across our service region, we have temporarily postponed planned works on our water and wastewater network. Responsive works are continuing and we have additional crews on standby to respond to any issues in the water and wastewater networks.
We’d like to thank the community for their patience during this wet weather event, and also for being our eyes and ears and reporting any issues they spot.
Wet weather overflows
Intense rainfall and flooding have caused the levels in our wastewater network to rise, and wet weather overflows are occurring from some parts of our network which have been inundated with stormwater.
If you’ve logged a job, our crews will attend as soon as possible however there may be a delay as we need to wait for rain to stop, flood waters to recede and the volume in our wastewater network to reduce before we can respond to some jobs.
If you’ve experienced a wet weather overflow, please don’t try to it clean up yourself. Our crews are trained to clean wet weather overflows safely and follow a stringent clean-up procedure which includes disinfecting the affected area.
Please report any wet weather overflows at urbanutilities.com.au/fault in the first instance.
For more information
If you’re experiencing a water outage or see a burst water main in your area, you can check urbanutilities.com.au/interruptions to see if we’re aware of it.
To report a water or wastewater issue, please visit urbanutilities.com.au/fault in the first instance.
If you have a water or wastewater emergency, call our 24-hour faults and emergencies line 13 23 64.