Property owners own and are responsible for the installation, repair, maintenance and replacement of all the private fittings, mains connected water tanks and pipes on their property up to the water meter and sewer connection point. If a leak or blockage is detected in these pipes, it is the property owner’s responsibility to fix it. We recommend the property owner contacts a plumber to rectify the problem as soon as possible.
Urban Utilities is responsible for the water and sewer services up to your water meter and sewer property connection point (leading away from the property). Urban Utilities’ crew will attend to issues located in our infrastructure. Please contact our Faults and Emergencies line on 13 23 64 (available 24/7) if you discover a problem with our pipes.
Your local council is responsible for the stormwater network that extends beyond your property boundary line.
For information on how you can protect your household plumbing from blockages, take a look at our household tips.
It is an offence, to which penalties apply, for a contractor or plumber to carry out works within or near Urban Utilities' assets without obtaining a Network Access Permit and agreeing to our terms and conditions.
Read more about Network permits here.