We do everything we can to prevent leaks from our pipes, but if you see one in the road or on the footpath, please let us know. The sooner we know about a leak, the sooner we can fix it.
You can report a fault or leak by calling our 24 hour faults and emergencies team on 13 23 64 (24/7) or by reporting it online.
Please do not attempt to fix the leak yourself.
Leaks happen for many different reasons. For example, changes in rainfall, temperature, soil type, water pressure and ground movement can all cause leaks.
We are responsible for your water meter and the pipes leading away from your meter. Please report any leaks you see from these pipes (for example on the road, footpath or nature strip).
Leaks can appear as flowing or trickling clear water or they can appear as a damp patch that doesn’t dry up over a couple of days. Water that has formed a puddle and appears after heavy rainfall may not be the result of a leak.
Copyright © 2018. Urban Utilities is the trading name of the Central SEQ Distributor-Retailer Authority.